CrawlJobs Logo

Configuration Specialist

zerofox.com Logo

ZeroFox

Location Icon

Location:
India , Bengaluru

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

ZeroFox seeks a Configuration Specialist to support the ZeroFox Customer Success program. This role will be responsible for several tasks that will ultimately drive enhanced customer outcomes with the ZeroFox Platform, including platform configuration, platform optimization, and ongoing platform health monitoring and intervention. This role is pivotal in ensuring the ZeroFox SaaS platform operates seamlessly, meeting the evolving business and technical needs of our organization and our customers.

Job Responsibility:

  • Provide technical configuration support to the Customer Success teams to enhance platform performance and operational efficiency
  • Independently prioritize and manage multiple discrete tasks and workflows supporting overall team performance metrics
  • Complete customer success playbooks that drive customer adoption and improved customer health
  • Serve as a subject matter expert on ZeroFox platform capabilities, offering best practices and technical insights
  • Collaborate with internal teams including Sales, Product, Customer Success, and Services to align platform configurations with business objectives
  • Define, document, and implement technical requirements into actionable platform configurations
  • Design and develop technical solutions, including API integrations and custom workflows, to meet complex operational requirements
  • Identify trends, troubleshoot technical issues, and recommend product improvements based on technical data and feedback
  • Ensure timely and effective resolution of technical issues to support operational excellence
  • Maintain up-to-date knowledge of ZeroFox’s features, tools, and technical integrations

Requirements:

  • 3+ years of experience in technical roles such as SaaS configuration, customer success, technical support, consulting, or professional services
  • Proven track record in configuring and managing SaaS platforms for enterprise environments
  • Strong analytical and problem-solving skills with the ability to troubleshoot and resolve technical issues efficiently
  • Excellent written and verbal communication skills to effectively document and present technical concepts to internal and external stakeholders
  • Ability to communicate effectively with customers, conveying empathy, a sense of urgency, and ability to drive problem resolution
  • Detail-oriented with a strong commitment to delivering high-quality technical support
  • Ability to manage multiple projects in a fast-paced, dynamic environment
  • Proficiency with workflow tools such as Google Workspace, Zendesk, and Salesforce
  • Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, or a related field

Nice to have:

  • Knowledge of data analytics, dashboards, and reporting tools
  • Technical certifications such as CISSP, CISA, Security+, or similar
  • Background in technical support, platform configuration, or operational roles within cybersecurity or SaaS organizations
  • Strong adaptability to change with a focus on continuous improvement
What we offer:
  • Competitive compensation
  • Community-driven culture with employee events
  • Generous time off
  • Best-in-class benefits
  • Fun, modern workspace
  • Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

Additional Information:

Job Posted:
February 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
ZeroFox - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Configuration Specialist

Material Configuration Specialist

We are seeking a detail-oriented and technically proficient Material Configurati...
Location
Location
United Kingdom , Burgess Hill
Salary
Salary:
17.00 - 18.94 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-4 years of relevant experience (6-8 years preferred), or a combination of education and practical experience
  • Strong ability to interpret material drawings and catalogues across various design holders
  • Intermediate proficiency in Microsoft Excel, Access, and PowerPoint
  • Solid understanding of aerospace hardware standards and specifications
Job Responsibility
Job Responsibility
  • Collaborate with global teams to ensure material configurations align with business and regulatory requirements
  • Interpret technical drawings and specifications to implement new material requests in accordance with industry, customer, and company standards
  • Maintain and manage technical documentation repositories to support configuration control
  • Apply FAA restrictions and OEM/customer requirements to material profiles
  • Audit and update system data to ensure accuracy and compliance across material records
What we offer
What we offer
  • Eye care vouchers and money towards glasses for VDU purposes
  • Weekly pay
  • Pension scheme option with employer contributions
  • 28 days paid annual leave
  • Fulltime
Read More
Arrow Right

Product Configuration Specialist

The Menu Design & Development Specialist leads the configuration, optimization, ...
Location
Location
Poland , Krakow
Salary
Salary:
8000.00 - 10000.00 PLN / Month
mytennislessons.com Logo
MyTennisLessons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2 –3 years of professional experience in customer success or related roles
  • Advanced proficiency in Microsoft Office, Google Suite, and spreadsheet tools for analysis and reporting
  • Strong analytical, problem-solving, and troubleshooting abilities for complex POS configurations
  • Calm and effective under pressure, with excellent organizational and prioritization skills
  • Exceptional written and verbal communication
  • Proven success in client-facing consultation and technical implementation roles
  • Deep understanding of restaurant operations, menu design, and technology integration
  • Experience managing multiple client projects simultaneously
  • Ability to collaborate effectively with cross-functional stakeholders (Sales, Product, Engineering, Support)
  • Experience mentoring junior specialists or onboarding new team members
Job Responsibility
Job Responsibility
  • Lead advanced client consultations to gather requirements and provide expert POS guidance
  • Design and implement complex menu configurations and backend system updates
  • Ensure data integrity and consistent naming conventions across integrated software platforms
  • Troubleshoot and resolve complex software and configuration issues, escalating as needed
  • Maintain accuracy across all software integrations and updates
  • Demonstrate mastery of Menu Team processes, standards, and best practices
  • Collaborate cross-functionally with Sales, Product, and Support teams to deliver seamless client experiences
  • Manage and prioritize escalated tickets, providing timely, high-quality resolutions
  • Partner with Account Executives and Sales Managers to ensure process compliance and system alignment
  • Mentor and train Level 1 specialists, supporting their technical development and performance growth
What we offer
What we offer
  • Fully paid private healthcare in LuxMed
  • Access to the Worksmile platform with a monthly top-up
  • Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
  • New, modern, bright and comfortable office space in the city centre
  • A lot of free parking spots around the office
  • Access to the company’s library
  • Great working atmosphere
  • Chill out room with a PlayStation, table tennis, and mini gym
  • Free snacks and beverages in a kitchen
  • Company parties and social activities
  • Fulltime
Read More
Arrow Right

Quality Systems Specialist

We are seeking a detail-oriented and technically proficient Quality Systems Spec...
Location
Location
United Kingdom , Burgess Hill
Salary
Salary:
17.00 - 18.94 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-4 years of relevant experience (6-8 years preferred), or a combination of education and practical experience
  • Strong ability to interpret material drawings and catalogs across various design holders
  • Intermediate proficiency in Microsoft Excel, Access, and PowerPoint
  • Fluent in English (written and verbal)
  • Solid understanding of aerospace hardware standards and specifications
Job Responsibility
Job Responsibility
  • Collaborate with global teams to ensure material configurations align with business and regulatory requirements
  • Interpret technical drawings and specifications to implement new material requests in accordance with industry, customer, and company standards
  • Maintain and manage technical documentation repositories to support configuration control
  • Apply FAA restrictions and OEM/customer requirements to material profiles
  • Audit and update system data to ensure accuracy and compliance across material records
  • Fulltime
Read More
Arrow Right

Director, Digital Customer Success

ZeroFox has established a Digital Customer Success organization to support a gro...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
zerofox.com Logo
ZeroFox
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Leadership & People Management: Lead, mentor, and develop managers and individual contributors across Digital CSMs, named CSMs, Configuration Specialists, and CS Operations
  • Strengthen a performance culture grounded in accountability, customer outcomes, and continuous improvement
  • Establish clear role charters, success metrics, and career paths for all India CoE CS roles
  • Drive targeted hiring, onboarding, enablement, and retention strategies as the team grows
  • Digital Customer Success Strategy & Execution: Operationalize global digital customer success strategies across tech-touch and scaled customer segments
  • Ensure Digital CSMs deliver consistent, high-quality customer engagement through automation, enablement programs, and data-driven outreach
  • Partner with Product, Support, Sales, and Services to continuously improve the digital customer journey
  • Champion best practices for customer adoption, platform optimization, and proactive risk mitigation
  • Configuration & Technical Enablement Oversight: Oversee the Configuration Specialist team to ensure high-quality, scalable platform configuration and optimization
  • Ensure configuration workflows align with customer success playbooks, onboarding motions, and adoption goals
Job Responsibility
Job Responsibility
  • Refining and scaling a high-performing Digital Customer Success organization within the India CoE
  • Owning in-region people leadership, performance management, and career development
  • Translating global Customer Success strategy into operational execution
  • Driving consistency, accountability, and measurable outcomes across digital CS, configuration, and CS operations
  • Acting as a strategic partner to global CS leadership while serving as the primary owner of India-based execution
What we offer
What we offer
  • Competitive compensation
  • Community-driven culture with employee events
  • Generous time off
  • Best-in-class benefits
  • Fun, modern workspace
  • Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture
  • Fulltime
Read More
Arrow Right
New

Sage People Configuration Specialist

Join our team as a Sage People Configuration Specialist in a part-time, 6-month ...
Location
Location
Poland; Lithuania
Salary
Salary:
30.00 EUR / Hour
sigli.com Logo
Sigli
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hands-on experience with Sage People configuration (experience with Salesforce based HR systems is highly preferred)
  • Solid understanding of Salesforce platform fundamentals (system’s configuration level knowledge preferred over development-heavy background)
  • Experience working with SaaS system configuration and vendor documentation
  • Strong attention to detail and structured working approach
  • Ability to interpret external service provider guidelines and implement configurations precisely
  • Experience documenting system setup, configuration logic and process design
  • Good communication skills to liaise between technical and non-technical stakeholders
  • Upper-Intermediate English level for comfortable communication
Job Responsibility
Job Responsibility
  • Collaborate with the service provider and internal business teams to understand configuration guidelines and system requirements
  • Configure and maintain Sage People modules and features in alignment with business needs and Sage People documentation
  • Ensure system settings, workflows, permissions and profiles are configured accurately and according to company standards in cooperation with IT operations and IT security departments
  • Finalize Enhanced objectives module and perform a cleanup of work that is already started for this module
  • Review and validate configuration changes in sandbox environments before release to production
  • Support data related activities such as mass data uploads (importing), data mapping, validation and data quality checks within the system
  • Cooperate with integration specialists when configuration changes impact system interfaces or data exchanges
  • Document configurations, setup decisions, and process changes clearly for internal reference
  • Troubleshoot and resolve configuration issues and serve as a primary contact for configuration related questions
  • Train and support end-users and collaborate with them to identify future configuration needs or adjustments
What we offer
What we offer
  • Ownership – we trust that you will do the right things to deliver maximum impact
  • Transparency – we say what we think and every voice is heard and respected, even when our opinions differ
  • Service – whether it’s for our customers or teammates, we always support each other
  • No bureaucracy, no micromanagement
  • Flexible working schedule – you plan your working day based on your tasks and meetings
  • Parttime
Read More
Arrow Right

IT Tech Support Specialist

We are looking for a skilled and detail-oriented IT Tech Support specialist to j...
Location
Location
United States , Boise
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Some experience in IT support, help desk, or technical support roles
  • Proficiency in handling inbound and outbound calls to resolve technical issues
  • Strong knowledge of Microsoft Word and Excel
  • Familiarity with configuring network settings and applying security updates
  • Ability to provide application support and troubleshoot software issues
  • Excellent data entry skills with attention to detail
  • Strong problem-solving abilities and effective communication skills
  • Customer-focused approach with the ability to manage multiple tasks simultaneously
Job Responsibility
Job Responsibility
  • Provide first-level technical support by addressing inbound and outbound calls related to IT issues
  • Assist users with troubleshooting hardware, software, and network-related concerns
  • Configure network settings, install standard applications, and apply security patches as needed
  • Ensure the integration and functionality of new systems within the existing IT environment
  • Maintain accurate and detailed records of technical issues and solutions through data entry
  • Offer support for Microsoft Office applications, including Word and Excel
  • Deliver application support to ensure smooth operation and user satisfaction
  • Communicate solutions effectively to non-technical users and team members
  • Collaborate with colleagues to identify and implement improvements in IT processes
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Access to top jobs and free online training
  • Fulltime
Read More
Arrow Right

JDE Consultant

We require a highly experienced functional JD Edwards Consultant for a contract ...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
charter-bridge.com.au Logo
Charter Bridge Consulting
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least seven years JDE experience as a functional specialist
  • Experience in configuration, systems and process analysis, upgrade projects, senior level systems support
  • Focusing on JDE Finance, Distribution and Job Cost
Read More
Arrow Right

Middle Configuration Specialist

Are you looking to grow your career in a global IT environment? At Sigma Softwar...
Location
Location
Salary
Salary:
Not provided
sigma.software Logo
Sigma Software Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Enterprise Systems Configuration / good
  • Icertis CLM / good
  • Technical Documentation / good
  • Troubleshooting / good
  • English / strong
What we offer
What we offer
  • Diversity of Domains & Businesses
  • Variety of technology
  • Health & Legal support
  • Active professional community
  • Continuous education and growing
  • Flexible schedule
  • Remote work
  • Outstanding offices (if you choose it)
  • Sports and community activities
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy