Configuration Manager Job at Robert Half (Mechanicsville)

Configuration Manager

Robert Half

Location:
United States , Mechanicsville

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a highly skilled Configuration Manager with strong ITIL expertise to support its IT Service Management (ITSM) team. This role is responsible for establishing, governing, and continuously improving Configuration Management processes to ensure the integrity, accuracy, and traceability of Configuration Items (CIs). The ideal candidate will have deep experience managing CMDB environments, particularly integrating Azure resources with third-party tools such as Ivanti Neurons for ITSM.

Job Responsibility:

Develop, implement, and maintain Configuration Management policies aligned with ITIL standards and Commonwealth of Virginia (COV) guidelines
Own and manage the CMDB, ensuring data accuracy, completeness, and compliance
Define and enforce standards for CI identification, control, and reporting
Collaborate with Change, Incident, Problem, and FinOps teams to support service delivery
Partner with Infrastructure, Network, Security, and Application teams to maintain CI data
Monitor, audit, and improve CMDB data quality and reliability
Establish and track KPIs and metrics to measure CMDB health and process maturity
Provide guidance and leadership on configuration management best practices
Support governance, risk, and compliance initiatives

Requirements:

ITIL Foundation Certification (Intermediate or Expert level preferred)
8+ years of experience designing and implementing Configuration Management processes in enterprise environments
8+ years of experience working with CMDBs, including Azure integration for Change and FinOps activities
2+ years of experience with Ivanti Neurons for ITSM (CMDB capabilities)
Strong understanding of ITIL v3/v4 processes (Configuration, Change, Incident, Problem Management)
Hands-on experience with CMDB tools, including CI modeling and discovery tools
Excellent analytical, problem-solving, and documentation skills
Strong communication and stakeholder management abilities

Nice to have:

ITIL Intermediate or Expert Certification
Experience with automation tools and scripting (PowerShell, Python)
Familiarity with cloud platforms (Azure, AWS, GCP)
Knowledge of audit and compliance frameworks
Experience with COV policies and standards

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
March 24, 2026

Robert Half - All Job Offers

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