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Australia Post Logo Australia Post · IT - Administration

Configuration Management Specialist

Australia, Richmond Employment contract · Job Posted April 24, 2026
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Job Description

We’re hiring a Configuration System Specialist to support and enhance our Configuration Management capability by ensuring CMDB (Configuration Management Database) and Asset Database toolsets, data structures, and relationships are accurate, reliable, and aligned to defined policies and procedures. In this role, you’ll partner with IT and business teams to maintain critical CMDB relationships, build organisation wide understanding through proven methodology and coaching, and work closely with IT Change Management to reduce change risk by ensuring CMDB data underpins effective processes and risk management techniques across the change lifecycle.

Job Responsibility

  • Maintain, govern, and audit the CMDB and AMDB data structures, ensuring data quality, integrity, and compliance with Configuration Management policies
  • Support continuous process improvement by ensuring the CMDB/AMDB toolsets, structures, KPIs, and governance practices enable effective service delivery
  • Produce and maintain documentation, training materials, knowledge articles, and deliver training or presentations to uplift capability across the user base
  • Manage bulk data processing activities and collaborate with internal/external stakeholders to enable accurate billing, reporting, and configuration process improvements

Requirements

  • Hands on experience in IT Service Management practices
  • Strong understanding of CMDB concepts and Technology Configuration Management in large, complex IT services environments
  • Practical experience supporting and maintaining service management toolsets such as ServiceNow, including database application support, CMDB relationships, and the scheduling of change and release implementations
  • Sound working knowledge of IT Change Management
  • Comfortable working with JavaScript and MySQL databases
  • Completed ServiceNow System Administration training
  • Hold ITIL Foundation certification
  • Proven experience building effective customer and business relationships
  • Communicate confidently and clearly with a wide range of internal and external stakeholders

What we offer

  • Career Development
  • Work-Life Balance
  • Employee Wellbeing
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