This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We’re hiring a Configuration System Specialist to support and enhance our Configuration Management capability by ensuring CMDB (Configuration Management Database) and Asset Database toolsets, data structures, and relationships are accurate, reliable, and aligned to defined policies and procedures. In this role, you’ll partner with IT and business teams to maintain critical CMDB relationships, build organisation wide understanding through proven methodology and coaching, and work closely with IT Change Management to reduce change risk by ensuring CMDB data underpins effective processes and risk management techniques across the change lifecycle.
Job Responsibility:
Maintain, govern, and audit the CMDB and AMDB data structures, ensuring data quality, integrity, and compliance with Configuration Management policies
Support continuous process improvement by ensuring the CMDB/AMDB toolsets, structures, KPIs, and governance practices enable effective service delivery
Produce and maintain documentation, training materials, knowledge articles, and deliver training or presentations to uplift capability across the user base
Manage bulk data processing activities and collaborate with internal/external stakeholders to enable accurate billing, reporting, and configuration process improvements
Requirements:
Hands on experience in IT Service Management practices
Strong understanding of CMDB concepts and Technology Configuration Management in large, complex IT services environments
Practical experience supporting and maintaining service management toolsets such as ServiceNow, including database application support, CMDB relationships, and the scheduling of change and release implementations
Sound working knowledge of IT Change Management
Comfortable working with JavaScript and MySQL databases
Completed ServiceNow System Administration training
Hold ITIL Foundation certification
Proven experience building effective customer and business relationships
Communicate confidently and clearly with a wide range of internal and external stakeholders