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The Configuration, Discovery & Service Mapping Engineer is responsible for designing, maintaining, and optimizing the ServiceNow CMDB ecosystem. The role ensures accurate configuration data, reliable discovery processes, and end‑to‑end service mapping to support IT operations, governance, and automation initiatives.
Job Responsibility
ServiceNow CMDB & Service Mapping — Implement and maintain ServiceNow Service Mapping, CI relationships, and service models
CMDB Discovery Management — Manage Discovery schedules, patterns, credentials, and integrations to ensure accurate CI population
CI Class & Hierarchy Management — Maintain CI class structures, relationships, and taxonomy across the CMDB
Identification & Reconciliation Engine (IRE) — Configure and optimize IRE rules to ensure clean, conflict‑free CI records
CMDB Data Modeling — Design and enhance CMDB schema, CI attributes, and relationship models
CI Lifecycle Management — Oversee CI onboarding, updates, retirement, and compliance with lifecycle policies
CMDB Health & Governance — Monitor and improve CMDB health metrics (completeness, correctness, compliance)
Data Normalization & Deduplication — Implement normalization rules, deduplication logic, and data quality controls
Integrations & Service Graph Connectors — Manage integrations that enrich CMDB data from external systems
Requirements
ServiceNow CMDB Expertise — Strong hands‑on experience with CMDB design, CI classes, and relationship modeling
Service Mapping — Ability to build and maintain application and infrastructure service maps
Discovery & Integrations — Deep understanding of Discovery patterns, probes, sensors, and Service Graph Connectors