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Configuration, Discovery & Service Mapping Engineer

India, Noida · Job Posted June 08, 2026
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Job Description

The Configuration, Discovery & Service Mapping Engineer is responsible for designing, maintaining, and optimizing the ServiceNow CMDB ecosystem. The role ensures accurate configuration data, reliable discovery processes, and end‑to‑end service mapping to support IT operations, governance, and automation initiatives.

Job Responsibility

  • ServiceNow CMDB & Service Mapping — Implement and maintain ServiceNow Service Mapping, CI relationships, and service models
  • CMDB Discovery Management — Manage Discovery schedules, patterns, credentials, and integrations to ensure accurate CI population
  • CI Class & Hierarchy Management — Maintain CI class structures, relationships, and taxonomy across the CMDB
  • Identification & Reconciliation Engine (IRE) — Configure and optimize IRE rules to ensure clean, conflict‑free CI records
  • CMDB Data Modeling — Design and enhance CMDB schema, CI attributes, and relationship models
  • CI Lifecycle Management — Oversee CI onboarding, updates, retirement, and compliance with lifecycle policies
  • CMDB Health & Governance — Monitor and improve CMDB health metrics (completeness, correctness, compliance)
  • Data Normalization & Deduplication — Implement normalization rules, deduplication logic, and data quality controls
  • Integrations & Service Graph Connectors — Manage integrations that enrich CMDB data from external systems

Requirements

  • ServiceNow CMDB Expertise — Strong hands‑on experience with CMDB design, CI classes, and relationship modeling
  • Service Mapping — Ability to build and maintain application and infrastructure service maps
  • Discovery & Integrations — Deep understanding of Discovery patterns, probes, sensors, and Service Graph Connectors
  • IRE Configuration — Experience configuring Identification & Reconciliation rules
  • CMDB Health Management — Ability to drive completeness, correctness, and compliance improvements
  • Data Quality Management — Strong skills in normalization, deduplication, and CI data governance
  • Analytical & Documentation Skills — Ability to document models, processes, and data flows clearly
  • 5–8 years of hands‑on experience in ServiceNow CMDB, Discovery, or Service Mapping roles
  • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
  • ServiceNow Scripting — JavaScript, Glide API, or Flow Designer for automation
  • ITOM Modules — Familiarity with Event Management, Health Log Analytics, or AIOps
  • Cloud Discovery — AWS, Azure, or GCP discovery and service mapping
  • ITIL Knowledge — Understanding of ITIL processes related to CMDB and configuration management

Nice to have

  • ServiceNow Scripting — JavaScript, Glide API, or Flow Designer for automation
  • ITOM Modules — Familiarity with Event Management, Health Log Analytics, or AIOps
  • Cloud Discovery — AWS, Azure, or GCP discovery and service mapping
  • ITIL Knowledge — Understanding of ITIL processes related to CMDB and configuration management

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