Configuration Analyst

• Manage and maintain the configuration management database to ensure accuracy and consistency
• Monitor and control configuration items throughout their lifecycle, ensuring compliance with established policies
• Develop and implement configuration management plans, procedures, and policies aligned with industry standards
• Conduct regular audits and reviews to verify the integrity and reliability of configurations
• Perform monthly scans across all environments to identify and resolve discrepancies
• Maintain version control for both hardware and software operational configurations
• Collaborate with stakeholders to address and resolve configuration-related challenges
• Stay informed about emerging trends and best practices in configuration management
• Utilize technical expertise to identify opportunities for process optimization and technology integration
• Document and translate requirements into detailed program designs for presentation to leadership

• Proven experience working with Genesys Cloud systems is mandatory
• Strong knowledge of configuration management processes and tools
• Expertise in database queries and operational data analysis
• Familiarity with industry standards and regulatory requirements related to configuration management
• Ability to manage projects, track progress, and communicate risks effectively
• Exceptional analytical and problem-solving skills to address configuration issues
• Experience in the healthcare industry is preferred
• Ability to work independently with minimal supervision while collaborating effectively with teams

Experience in the healthcare industry

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan