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Robert Half Logo Robert Half · IT - Administration

Configuration Analyst I

United States, West Chester · Job Posted April 17, 2026
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Job Description

The Configuration Analyst I supports configuration and change management activities by analyzing product and system updates, documenting changes, and assisting internal teams and stakeholders with configuration-related requests. This role blends entry-level configuration management responsibilities with technical support and customer-facing coordination, similar to a technical help desk function. The position operates under defined processes and established guidelines and works closely with a supervisor or senior team members.

Job Responsibility

  • Analyze product, system, or design changes to assess impact on functionality, configuration, and documentation
  • Prepare and maintain accurate configuration and change management documentation in accordance with established procedures
  • Review released change data (e.g., engineering or configuration updates) to ensure compliance with configuration management policies
  • Support internal users by responding to configuration-related inquiries, issues, or change requests, escalating as appropriate
  • Coordinate with customers, vendors, and internal teams to gather information and support change reporting processes
  • Assist with tracking, validating, and documenting change activities using internal tools or ticketing systems
  • Follow documented workflows and troubleshooting steps to resolve routine configuration or documentation issues
  • Ensure all work aligns with defined standards, processes, and audit requirements

Requirements

  • Bachelor’s degree in a relevant field or equivalent practical experience
  • 0–3 years of experience in configuration management, technical support, help desk, or a related field
  • Familiarity with standard practices, tools, and procedures within IT, engineering, or technical operations environments
  • Ability to follow structured instructions and established guidelines
  • Basic understanding of change management or configuration control concepts
  • Strong attention to detail, documentation accuracy, and organizational skills
  • Clear written and verbal communication skills

Nice to have

  • Experience in a technical help desk, service desk, or IT support environment
  • Exposure to ticketing systems, documentation repositories, or configuration tracking tools
  • CompTIA certification or other entry-level technical or configuration-related certification
  • Experience working in environments with formal change control or compliance requirements

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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