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To lead and direct the Conference Aide staff in maintaining and exceeding the highest quality standards daily. Responsible for the organization and supervision of the Conference Aide staff. Tasks include attending all operations department meetings, maintenance and organization of function sheets, supervision of all designated Conference Aide duties. As part of the setting and resetting of the rooms they are to make sure the rooms meet every standard established by the center using quality control standards and any special requirements specified by specific groups. Assists all guests in a cordial and pleasant manner.
Job Responsibility:
Lead and direct the Conference Aide staff in maintaining and exceeding the highest quality standards daily
Responsible for the organization and supervision of the Conference Aide staff
Attend all operations department meetings
Maintenance and organization of function sheets
Supervision of all designated Conference Aide duties
Make sure the rooms meet every standard established by the center using quality control standards and any special requirements specified by specific groups
Assist all guests in a cordial and pleasant manner
Understand, follow, and enforce all Aramark and location policies and procedures
Ensure that emergency procedures are understood so that in the event of an emergency, the procedures are executed with accuracy and in a timely fashion
Ensure that all safety procedures are understood and followed to maintain a safe working environment
Participation in all operational department meetings (daily operations meeting)
Organization and distribution of daily function sheets to Conference Aide staff
Review function sheets for accuracy or discrepancies and assign tasks based on functions and events
Daily inspection of all rooms, ensuring accurate logistics set up as well as adherence to standards established for room set ups
Supervision and participation in setting up all Breakout or Workshop rooms according to the specifications given by the Conference Planners
Represent Aramark and the location in such a manner as to enhance their reputation
Make sure rooms are clean and pass the standard quality assurance before a workshop or breakout session is to begin
Requirements:
Requires a positive attitude, strong work ethic, and a willingness to do what it takes to achieve the required results
Two years of experience as a Banquet Set-up Person and one year of experience as a Banquet Captain at a hotel is preferred
Must be able to read, write, and clearly speak English