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Conference Services Manager

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Four Seasons

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Location:
Mexico , Tamarindo

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Conference Services Manager at Four Seasons Resort Tamarindo is a creative and visionary leader who is passionate about delivering exceptional and memorable experiences. Management of the team and achievement of the departments financial budgets., coordinates all requirements for various conference groups booked by the Sales Department. Responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process. Communicates the needs and expectations of the client with all departments in the hotel. Ensures successful execution of group and client satisfaction.

Job Responsibility:

  • Management of the team and department on a day to day basis
  • Successfully execution of the departments financial budget through execution on contracts and upselling
  • Monthly financial reporting on departments PNL and budget preparation in conjunction with the CD
  • Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs
  • Create exceptional relationships with clients based on trust and personalized attention
  • Coordinate with the Sales Department and Catering to insure proper utilization of function space to yield maximum revenues
  • Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event
  • Maintain an active trace/follow-up system
  • Ensure accuracy of Banquet Checks and provide bill review on completion of program or event
  • Supervise the execution of banquet events
  • Review all function space with banquet manager and when necessary head house attendant
  • Ensure satisfaction of client at the outset of all events
  • Plan and/or attend and/or participate in meetings with hotel staff and clients
  • Comply with Four Seasons standards for conference services, while working harmoniously and professionally with co-workers and planning committee
  • Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel
  • Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Conference Services and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate
  • Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments

Requirements:

  • Bachelor’s Degree / CMP Certification preferred
  • 2 to 3 years experience directly related to hotel operations
  • Excellent reading, writing and oral proficiency in the English and Spanish language
  • Strong selling and interpersonal skills
  • High level of creativity
  • Attention to detail
  • Ability to handle multiple tasks and make decisions in a fast paced client driven environment
  • Ability to work long and irregular hours, weekends and evenings
  • Able to negotiate, organize, delegate & work under pressure
What we offer:
  • Competitive salary, wages, and a comprehensive benefits package
  • Excellent training and development opportunities
  • Employee discount for stays at any Four Seasons worldwide
  • Complimentary dry cleaning for employee uniforms
  • Complimentary employee meals
  • Access to hotel fitness and wellness programs (where applicable)
  • Recognition programs and employee wellness initiatives

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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