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Conference Services Manager

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Four Seasons

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Location:
United States of America , Teton Village, Wyoming

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Conference Services Manager coordinates all aspects of group events, serving as the primary liaison between the client and hotel departments to ensure seamless communication and flawless execution, with the goal of creating memorable group experiences while driving client satisfaction and operational excellence at the Four Seasons Resort and Residences Jackson Hole.

Job Responsibility:

  • Reporting directly to the Director of Events, the Conference Services Manager is responsible for coordinating all aspects of group events booked by the Sales Department
  • Serving as the primary liaison between the client and all hotel departments, they ensure seamless communication and flawless execution from the initial planning stages through to the successful completion of each event
  • They guide meeting planners throughout the entire planning process, uphold the terms of the sales agreement, and deliver service that consistently exceeds client expectations
  • The ultimate goal of this role is to create flawless, memorable group experiences while driving both client satisfaction and operational excellence
  • Oversee the client experience from file turnover through post-event follow-up, ensuring a seamless and personalized planning process
  • Manage group room blocks and meeting space allocations for assigned groups, optimizing utilization to maximize revenue
  • Lead pre-event and post-event meetings to communicate group needs, gather feedback, and ensure alignment across departments
  • Coordinate closely with Sales and Catering team to ensure efficient use of function space and alignment with overall event strategy
  • Finalize detailed requirements for confirmed bookings, including menu selections, room setups, and AV needs
  • Maximize revenue potential through strategic upselling and value-added recommendations
  • Finalize event requirements for confirmed bookings, ensuring effective communication via Banquet Event Orders (BEOs), Resumes, and Daily Reports
  • Ensure accuracy of Banquet Checks and conduct billing reviews post-event
  • Ensure successful execution of events, review all function space with banquet manager and ensure satisfaction of client while maintaining compliance with Four Seasons standards
  • Serve as the liaison between clients and departments, ensuring all client needs are met and exceeded
  • Quickly identify and resolve any issues or challenges during on-site events
  • Keep the Director of Events promptly informed of potential challenges or unusual situations for timely resolution
  • Contribute to weekly forecasting and event services analysis
  • Participate in required meetings including Sales, Operations, and BEO meetings
  • Maintain professionalism and uphold Four Seasons' Work Rules and Standards of Conduct
  • Collaborate harmoniously with all coworkers, supervisors, and planning committees
  • Perform additional tasks and projects as assigned by the Director of Events

Requirements:

  • 2-3 years previous Conference Services experience in a luxury environment preferred
  • Bachelors Degree in Sales and Marketing, Hospitality, Business or similar discipline preferred
  • Golden Sales and Catering experience preferred
  • Proficiency in Microsoft Office
  • Ability to organize and to proficiently read, write and communicate in English
  • High level of creativity, the ability to handle multiple tasks and make decisions in a fast-paced client driven environment
  • Strong experience directly related to event management, preferably hotel luxury environment
  • Ability to stand, walk for long periods of time
  • Ability to push, pull or lift up to 50lbs
What we offer:
  • Discounted housing available
  • Employee Travel Program
  • Medical, dental and vision insurance for you and your family
  • 5 Weeks PTO
  • Retail, spa and F&B discounts
  • Free Employee Cafeteria meals
  • Free uniform dry cleaning
  • Discounted/transferable ski passes
  • Free ski storage

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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