Conference Services Manager Job at Goodwin Recruiting (Chicago)

Global Service Manager

The role is part of Citi’s regional Commercial Cards business, specializing in m...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Fluent English and another European language desirable (French/German)
Minimum of 3 years of experience in B2B or corporate customer service or account management
Excellent presentation and communication skills
Proficiency in data analysis and translating KPI into meaningful narratives
Project management skills desirable (certification is an advantage)
Strong MS Office and adaptable workflow system skills

Job Responsibility

Frequent and proactive two-way client communication that supports strategic and operational aims
Regular conference calls resulting in measurable actions
Schedule, organize and chair regular client service face to face reviews in collaboration with client executives, relationship management and other functional areas where relevant
Work with global clients on program optimization, digitization and adoption of self-service tools
Day-to-day issue tracking and resolution with key client organization contacts having emphasis on resolving the root causes and prevention
Take ownership of the service relationship, operational health and coordinate internal regional client contacts
Enable client growth and proactive program improvement using client feedback, performance KPI and data platforms
Identify opportunities and solutions for existing clients and work with Citi stakeholders to develop Commercial Cards footprint
Manage global projects and coordinate work of regional teams
Prepare and discuss project plan with clients

What we offer

Competitive salary connected with annual salary review and discretionary annual performance bonus
Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)
Hybrid model of work – from modern offices and from home, flexible working hours
Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with
Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)
Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
Unlimited development opportunities within Citi’s global network

Fulltime

Senior Events Service Manager

The Senior Events Service Manager at Grandlife Hotels executes all contracted ev...

Location

United States , New York

Salary:

95000.00 - 105000.00 USD / Year

Soho Grand Hotel

Expiration Date

Until further notice

Requirements

A high level of energy and passion for service, people and quality
Ability to work effectively under time constraints and deadlines
Able to work evenings and weekends/holidays as required
Experience with conference, meeting and production management
Excellent management, supervisory, and customer service skills
Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Tripleseat, Micros and All-seated a plus

Job Responsibility

Strong knowledge of various service styles and techniques. Ability to lead service staff in execution
Ensure all events maintain a first class and positive visual impact including ambiance, cleanliness, orderliness, décor and service flows
Coordinate and assist the Director of Events and Event Sales Manager with all catered events, to include meetings, receptions, press junkets, screenings etc
Attend walk-throughs with the Director of Catering and client pre-contract and confirmation, in the event of setup or production questions – as needed
Facilitate walk-throughs with clients that pertain to event setup, production and details post contract confirmation
Create and distribute diagrams customized for each event through All-Seated
Input event details for setup, deliveries, vendors, run-of-show and other logistics into Tripleseat system management database
Prepare BEO packets two weeks out for the weekly meetings and distribute to all the departments & catering captains
Attend Weekly BEO Meetings
Assist and oversee day of event setup and logistics with Event Captain, CSM, Event Sales Manager and Director of Events

What we offer

An opportunity to work with a fun team that feels more like a family
Workplace cafeteria
401k plans (With matching after 1 year)
Health insurance (medical, vision, dental, life and even IVF services included)
Paid time off for full time team members
Pet insurance
Team member rewards program
Discounted movie tickets and Broadway shows
Zip Car & gym discounts
Friends & family hotel discounts

Fulltime

Senior Events Service Manager

The Senior Events Service Manager at Grandlife Hotels executes all contracted ev...

Location

United States , New York

Salary:

95000.00 - 105000.00 USD / Year

The Roxy Hotel New York

Expiration Date

Until further notice

Requirements

A high level of energy and passion for service, people and quality
Ability to work effectively under time constraints and deadlines
Able to work evenings and weekends/holidays as required
Experience with conference, meeting and production management
Excellent management, supervisory, and customer service skills
Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Tripleseat, Micros and All-seated a plus

Job Responsibility

Strong knowledge of various service styles and techniques. Ability to lead service staff in execution
Ensure all events maintain a first class and positive visual impact including ambiance, cleanliness, orderliness, décor and service flows
Coordinate and assist the Director of Events and Event Sales Manager with all catered events, to include meetings, receptions, press junkets, screenings etc
Attend walk-throughs with the Director of Catering and client pre-contract and confirmation, in the event of setup or production questions – as needed
Facilitate walk-throughs with clients that pertain to event setup, production and details post contract confirmation
Create and distribute diagrams customized for each event through All-Seated
Input event details for setup, deliveries, vendors, run-of-show and other logistics into Tripleseat system management database
Prepare BEO packets two weeks out for the weekly meetings and distribute to all the departments & catering captains
Attend Weekly BEO Meetings
Assist and oversee day of event setup and logistics with Event Captain, CSM, Event Sales Manager and Director of Events

What we offer

An opportunity to work with a fun team that feels more like a family
Workplace cafeteria
401k plans (With matching after 1 year)
Health insurance (medical, vision, dental, life and even IVF services included)
Paid time off for full time team members
Pet insurance
Team member rewards program
Discounted movie tickets and Broadway shows
Zip Car & gym discounts
Friends & family hotel discounts

Fulltime

Solution Sales Executive, Service Management

Solution Sales Executive role for Atlassian's Service Collection, focusing on th...

Location

Singapore

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

At least 10 years of experience in Sales with a proven track record of achieving and exceeding sales targets in technology vendors
Experience in the ITSM and/or CSM market and familiarity with any mainstream service management and customer service management solutions
Experience working with north asia customers, be able to work with local SI partners to respond to RFP/RFI
Comfortable of making independent decision driving Co-sell and GTM campaign with other Atlassian team and channel partners in the north asia market
Fluency in English is required

Job Responsibility

Develop and execute a sales strategy to drive revenue growth for Atlassian Service Collection in the North Asia market
Define and implement a clear vision for your territory and plan/communicate regularly on funnel/account/territory status, resource requirements, challenges, and successes
Work with cross-functional teams, including Enterprise Advocate, Marketing, Customer Success, and Product, to ensure customer satisfaction and retention
Represent Atlassian Service Collection at industry events and conferences
Provide accurate sales forecasts and reports to senior management team located in Australia
Work closely and openly with Atlassian partner management as well as directly with our partners who range from the world's largest IT service providers to other sales and service firms of all shapes and sizes
Be part of the very first few hire of the Solution Sales Executive team for Service Collection Team based in Singapore

What we offer

Health and wellbeing resources
paid volunteer days

Fulltime

Senior Presales Architect - Managed Services

Senior Presales Architect role at Hewlett Packard Enterprise focused on managed ...

Location

India , Mumbai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

First-level university technical degree or equivalent technical qualifications
7-12 years of technical experience in IT with focus on technical consulting and solution selling
5+ years of relevant experience in hybrid cloud managed services
Knowledge-based and experienced-based relevant industry certifications strongly preferred
Enterprise architecture frameworks and project management methodologies helpful
Advanced experience participating in and leading solution configurations and creation of demos and proofs-of-concept
Advanced understanding of company portfolio of products, software, services, solution domain specialization
Advanced ability to translate aaS and complete ecosystem, differentiated value, solutions, and workloads
Advanced understanding of aaS business model variations
Advanced written and verbal communication skills in English and applicable local languages

Job Responsibility

Demonstrates in-depth knowledge in solution domains and customer technical environment
Develops compelling customer proposals and manages expectations
Quantifies impact of business problems and positions business value
Provides input to global business units on IT trends and requirements
Translates outcome-based solutions into functional and technical designs
Communicates how solution value propositions address customer needs
Tracks leading-edge and emerging technologies
Contributes to industry development through conferences and events
Applies competitive intelligence for account support
Drives Account Business Planning process

What we offer

Health & Wellbeing comprehensive benefits suite
Personal & Professional Development programs
Unconditional Inclusion environment
Career development opportunities
Flexible work arrangements

Fulltime

Conference and Events Manager

We’re looking for an experienced and highly organised Conference & Events Manage...

Location

United Kingdom , Wrea Green

Salary:

30000.00 GBP / Year

Mill Farm Sports Village

Expiration Date

Until further notice

Requirements

Experienced in managing food, beverage, and events in a hotel setting
Highly organised with excellent time management skills
A confident communicator and team leader
IT-savvy and quick to learn new systems
Flexible, enthusiastic, and a true team player

Job Responsibility

Planning and managing the operational delivery of all events, including weddings, conferences, and banquets
Coordinating room layouts, catering, equipment, and staffing for each function
Managing banqueting bars, including stock control, ordering, and compliance with licensing laws
Ensuring health & safety standards are maintained across all event operations
Supervising and scheduling the events and banqueting team
Liaising with kitchen and front-of-house teams to ensure smooth service
Monitoring event timelines and resolving any operational issues promptly
Identifying opportunities to improve efficiency and service quality

What we offer

Competitive pay and benefits
Opportunities for career development

Fulltime

Conference Operations Specialist

The Conference Operations Specialist is a full-time role based in Cluj-Napoca. Y...

Location

Romania , Cluj-Napoca

Salary:

Not provided

MDPI

Expiration Date

Until further notice

Requirements

A bachelor's degree or above in any subject, preferably in Tourism & Hospitality, Hotel or Event management
Experience in conference industry is preferred
Highly adaptable and fast learner, with the ability to perform effectively in fast-paced, dynamic, and high-pressure environments
Possess strong communication and coordination skills, with a passion for customer service and a proactive approach to understanding and meeting participants and stakeholders needs
Strong problem-solving skills, with the ability to respond to emergencies promptly and effectively
Proficient in Microsoft 365
Excellent online call etiquette and written communication skills
Proven ability to work well in a team but also initiative to work on your own
Willing and able to travel internationally when required

Job Responsibility

Pre-conference preparation & on-site delivery: Independently manage pre-conference preparation and ensure smooth and seamless on-site execution
Venue coordination: Oversee site selection, sourcing of accommodation, contract negotiation, and timely arrangement of catering and refreshments
Logistic coordination: Manage end-to-end logistical operations including procurement of required materials and transportation of conference-related items. Coordinate itineraries, accommodation, transfers, and other related arrangements
Event Setup: Ensure venue setup is completed on time and in full compliance with event specifications and requirements
On-site event delivery: Oversee and execute all aspects of the on-site conference, ensuring smooth operation in alignment with the event agenda
Participant experience management: and other customer service needs to ensure smooth and positive experience for all participants
Problem-solving & Participant support: Effectively manage on-site emergencies and promptly resolve participant inquiries, concerns, and complaints if any
Budget management: Oversee budget allocation to ensure optimal utilization of resources and identify opportunities for cost savings. Manage venue-related expense approvals with clear, standardized procedures to ensure cost control and compliance
Post-conference management: Independently oversee all post-conference tasks and processes to ensure thorough wrap-up, accurate reporting, and complete documentation
On-site venue teardown: Ensure all conference materials and setup equipment are removed and packed in an organized and timely manner

Fulltime

Escalation Manager

The Escalation Manager (EM) is part of the Global Escalation Management (GEM) or...

Location

United States , Spring

Salary:

49500.00 - 104900.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Experience in working with technology business, preferably storage, servers, and networking
Bachelor's (undergraduate) degree or Master's (graduate) degree in technical/scientific discipline or equivalent on the job experience
Knowledge management skills: creation and re-use of intellectual capital
Excellent communication and leadership skills
Excellent project management and organizational skills
Team player: ability and willingness to motivate and support other engineers
Flexible to work in the nights or any flexible hours as per business requirement
ITIL & PMI knowledge is an asset
Good understanding of service management principles
Excellent understanding of Incident Management and Problem Management

Job Responsibility

Act as the focal point for Escalations/Outages liaising between the customer and internal stake holders
Act as the customer advocate and liaison to drive customer satisfaction
Create a plan of action for each issue by aligning technical resources
Proactively engage with internal stake holders to help HPE meet SLA's, organizational goals and metrics
Understand the technical problem and its impact on the customer's business
Communicate and effectively manage the customer's expectations at all levels
Spearhead internal/external conference calls to lead Escalations/Outages
Create strong synergies within internal teams
Ensure highest levels of customer satisfaction by proactively delivering information
Maintain strong commitment to building relationships with customers

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Unconditional inclusion environment
Flexible work arrangements

Fulltime

Conference Services Manager

Goodwin Recruiting

Location:
United States , Chicago

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 13, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Conference Services Manager

Global Service Manager

Senior Events Service Manager

Senior Events Service Manager

Solution Sales Executive, Service Management

Senior Presales Architect - Managed Services

Conference and Events Manager

Conference Operations Specialist

Escalation Manager

Conference Services Manager

Goodwin Recruiting

Location:United States , Chicago

Category:Hospitality and Tourism

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 13, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Conference Services Manager

Global Service Manager

Senior Events Service Manager

Senior Events Service Manager

Solution Sales Executive, Service Management

Senior Presales Architect - Managed Services

Conference and Events Manager

Conference Operations Specialist

Escalation Manager

Location:
United States , Chicago

Category:
Hospitality and Tourism

Contract Type:
Not provided

Job Posted:
March 13, 2026