Job Description:
Four Seasons Hotel Silicon Valley is currently looking for a Conference Services Manager. Reporting to the Director of Catering & Conference Services, essential functions of the position include but are not limited to: To discuss meeting room arrangements with planner and to communicate this information through respective hotel department heads via a conference/meeting resume; Prepare resumes for groups and review all details in weekly Staff Meeting; Adhere to the Catering and Conference Services Department’s standard operating procedures; Help establish and maintain Hotel’s marketplace position at the city’s most elite venue within social and corporate communities; Follow the specific standard operation procedures for all staff in order to promptly and thoroughly handle all steps in the event planning process adhering to the standards of hotel protocol; Ensure all site inspections and client visits to the Hotel are successful by planning carefully and communicating accurate details in advance to all departments; Proactively achieve consistently high Qualtrics scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client’s expectations have been met; Ensure all current and future client accounts are serviced in accordance with hotel standards; Communicate with Food & Beverage Managers for all related banquet functions, and communicate client requests to relevant departments; Ensure banquet event orders are accurate and provide all relevant information to departments concerned in a timely manner; Participate in all regular and operational meetings as required; Coordinate all aspects of conferences in response to client needs; to include but not limited to food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out to include satellite check in, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signatures, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, key requirements, expected food and beverage outlet usage, group hospitality/office/registration desk requirements, business center requirements, entertainment, leisure activities, décor (to include floral) requirements.
