Conference Services Manager Job at Marriott Bonvoy

Job Description

The Conference Services Manager will be responsible for servicing groups and nurturing existing accounts to support all qualified group business to achieve and exceed hotel service and revenue goals. The Conference Services Manager will execute all convention service-related activities while building strong, trusting, long-lasting client and peer relationships. This is a hands-on leadership position that must ensure the execution of guest expectations for meetings and events.

Job Responsibility

Oversee all aspects of meetings, conventions, group activities, and related logistics to ensure successful event execution and client satisfaction
Execute and support the operational aspects of business booked
Be main point of contact for clients throughout the pre-planning phase and onsite at the time of the event
Build and maintain strong relationships with key accounts, vendors, local influencers, and clients to drive catering business growth
Create and present promotional, up-sell, and enhancement strategies to address need periods, maximize event bookings, and drive revenue
Maintain accurate, organized, and up-to-date files, develop customer profiles, and manage trace systems for superior service and follow-up
Prepare resumes, Banquet Event Orders (BEOs), and lead pre-conference and staff meetings, ensuring all event requirements are clearly communicated
Carry out supervisory responsibilities, foster teamwork, and promote a professional, courteous, and ethical work environment across departments
Maintain knowledge of and comply with departmental policies, service procedures, brand standards,4 Keys service standards, and safety and security procedures
Perform all additional duties as assigned by management

Requirements

Previous Event Management experience of 2+ years with Marriott experience is preferred.
Flexible and long hours sometimes required
Must be able to lift and/or carry up to 50 pounds
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
Ability to stand and walk for extended periods of time
Ability to bend and twist, push and pull, stoop, and kneel
Must possess excellent communication, follow-up, and organizational skills
Sets high personal performance standards and enjoys keeping track of individual and team progress toward goals
Must be proactive and have a creative, positive, and focused approach
Understand the mission, vision, and goals of the hotel
Strong leadership skills and the ability to apply them in a dynamic environment
Work cohesively with co-workers and all departments as part of a team
Build morale and promote positive employee engagement

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Conference Services Manager

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