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The Director of Conference Services will lead and manage the conference services team at the account and will be responsible for the operations management of conference needs.
Job Responsibility
Lead and manage conference services team
Oversee operations management of conference needs
Receive upcoming meetings from event management system and collaborate with event teams
Assist with special needs/requests for events
Manage Event Order for conference including all necessary information
Attend weekly delivery meeting to review changes in upcoming programs or special events
Relay conference details to departments: AV, Facilities, Catering
Distribute and discuss group Event Order in weekly information meeting
Remain available and approachable throughout planning phases
Inspect status of meeting or classroom set-ups and take corrective action
Notify appropriate departments for missing items from set-up instructions
Monitor Event Orders daily for accuracy
Ensure safety procedures are followed
Requirements
Bachelor’s Degree in Hospitality or related field preferred
3-5 years conference planning or related experience
Strong time management skills, customer service, attention to detail
Ability to perform various tasks simultaneously
Strong communication and interpersonal skills
Work well independently and as a team member
Experience with Microsoft Office, Momentous, Delphi, Opera or other event management systems
Knowledge of CVENT, WebEx, MS Teams, and various virtual meetings strongly preferred
Ability to manage in a diverse environment with focus on client and customer services
Nice to have
Bachelor's Degree in Hospitality or related field
Knowledge of CVENT, WebEx, MS Teams, and various virtual meetings