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The Conference Service Coordinator ensures the seamless planning and coordination of international group, general banquets, conferences and other events. The position serves as the main concierge for all meetings, conferences, and events and acts as the single escalation point for all vendors and end users.
Job Responsibility:
Provide administrative support to the Director / Manager
Quickly identify booking conflicts or potential booking conflicts and suggest solutions
Communicate with clients before, during and after their events, maintaining a positive relationship and responding to inquiries and requests in a timely manner
Produce daily report of all comprehensive meetings in order to document events and share detailed information with all involved departments
Handle meeting room bookings, using the reservation system and focusing on the strategic assignment of meeting space so as to maximize utilization
Respond to numerous phone calls and emails with new meeting requests and special “add-on” information for existing meetings
Assist in stocking conference rooms with office supplies (pads, pens, pencils, staplers, tape,etc)
Communicate to all relevant internal departments and subcontractors the specific needs of the client, both in advance of and during the course of meetings
Requirements:
Minimum (2) years experience with conference planning experience in a corporate or conference center environment
Good knowledge of conference center reservation systems
Excellent organization skills with the ability to prioritize tasks and multi-task efficiently
Excellent oral and written communication skills
Exceptional client service skills to exceed expectations
Strong computer skills and knowledge of Microsoft Office suite and products (Outlook, Excel, PowerPoint)
Must be able to speak, write, and read in both fluent in Japanese, and English
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort