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Four Seasons Logo Four Seasons · Hospitality and Tourism

Conference Service Manager

United States of America, Miami Beach · Job Posted March 14, 2026
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Job Description

Coordinates all requirements for various groups booked by the Group Sales (as necessary) Departments. Responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process. Communicates the needs and expectations of the client with all departments in the hotel. Ensures successful execution of group and client satisfaction.

Job Responsibility

  • Negotiate with clients through the use of creative and attractive menu presentations and event proposals
  • Coordinate with the Sales/Event Sales Managers to ensure proper utilization of function space
  • Finalize the requirements of confirmed bookings while maximizing revenue potential
  • Supervise the execution of banquet events in conjunction with Event Team
  • Plan and/or attend and/or participate in meetings with hotel staff and clients
  • Comply with Four Seasons standards for conference services
  • Make timely and impromptu decisions which balance client’s needs with the financial, safety, and staffing goals of the hotel
  • Find solutions to the inevitable challenges and glitches that arise while groups are on property
  • Maintain knowledge of hotel facilities, capabilities, and dimensions of meeting space and basic operational needs of all operating departments

Requirements

  • 3 -5 years’ experience directly related to hotel conference services
  • Bachelor’s Degree/CMP Certification preferred
  • Excellent reading, writing, and oral proficiency in the English language
  • High level of attention to detail
  • Ability to multitask
  • High level of creativity

What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Complimentary Parking
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