Conference Manager Job at Marriott Bonvoy (Barcelona)

Job Description

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

Job Responsibility

Preparing all event documentation
Coordinating with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases
Ensuring events progress seamlessly by following established procedures
Greeting customer during the event phase
Adhering to all standards, policies, and procedures
Ensuring billing accuracy and conducting bill reviews with clients
Managing group room blocks and meeting space for average to large-sized assigned groups
Identifying operational challenges and developing alternative solutions
Integrating current trends in event management and event design
Acting as liaison between field salesperson and customer throughout the event process
Participating in customer site inspections
Soliciting feedback from property departments to identify areas for improvement
Delivering excellent customer service
Empowering employees to provide excellent customer service
Setting a positive example for guest relations
Coordinating and communicating event details to customer and property operations
Following up with customer post-event
Responding to and handling guest problems and complaints
Using personal judgment and expertise to enhance customer experience
Working to continually improve customer service
Emphasizing guest satisfaction
Interacting with guests to obtain feedback
Ensuring hourly employees understand expectations
Conducting formal pre- and post-event meetings
Leading formal pre-event and post-event meetings for average to large-sized groups
Facilitating various meetings
Assisting in sales process and revenue forecasting
Up-selling products and services throughout event process
Forecasting group sleeping rooms and event revenue
Reviewing comment cards and guest satisfaction results with employees
Observing service behaviors and providing feedback
Assisting in development and implementation of corrective action plans
Working with property staff and customers to address operational challenges
Performing other duties as assigned.

Requirements

High school diploma or GED
experienced (1 – 2 years of experience) in the event management or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
at least 1 year experience in the event management or related professional area required.

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