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Conference & Events Sales Consultant

United Kingdom, Birmingham Employment contract 28957.00 GBP / Year · Job Posted June 02, 2026
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Job Description

Lime Venue Portfolio is looking for a Conference & Events Sales Consultant to join our Birmingham-based team in a fully office-based position. This role is based full-time from our Birmingham office, so candidates must be able to commute to and work on-site in Birmingham five days a week. As a Conference & Events Sales Consultant, you will be responsible for converting enquiries into successful bookings while delivering an exceptional customer experience from initial enquiry through to post-event follow-up. You'll work closely with corporate clients, training organisers, and event planners, providing expert guidance and tailored event solutions across our venue portfolio.

Job Responsibility

  • Drive Revenue Growth: Support the continued success of our Venues Collection by managing Conference & Event enquiries efficiently and professionally, maximising conversion opportunities and revenue generation
  • Deliver Outstanding Customer Service: Provide a first-class client experience across phone, email, and online channels, consistently meeting and exceeding service standards and KPIs
  • Build Strong Relationships: Develop trusted relationships with clients, venue teams, and internal stakeholders through confident, knowledgeable, and proactive communication
  • Support Commercial Performance: Use business performance tools including forecasts, budgets, and pace reports to strengthen commercial awareness and contribute to wider business objectives
  • Maintain Accurate Systems & Reporting: Ensure all booking and client information is accurately maintained within Delphi and LVP SmartSheet systems, while identifying opportunities to improve online listings and competitor positioning
  • Become a Venue Expert: Build strong knowledge of the Lime Venue Portfolio collection, support site visits where required, and share venue insights with the wider central team

Requirements

  • At least 1 year's experience within a Conference & Events role
  • A minimum of 3 years' hospitality industry experience at venue level
  • GCSEs including Maths and English
  • Strong written and verbal communication skills
  • Excellent organisational and administrative abilities
  • Confidence using Microsoft Office including Excel, Word, Outlook, and PowerPoint
  • Experience using booking systems such as Delphi or Gratis
  • Strong venue and hospitality knowledge
  • A proactive, solutions-focused mindset with the ability to remain calm under pressure
  • A positive, team-oriented attitude and strong customer service approach

Nice to have

A-Levels or degree desirable

What we offer

  • Medicash health benefits including dental, optical, and mental health support
  • Coverage for you and up to 4 children
  • Free annual health check with Aviva Digicare
  • Discounts with Nuffield Health and Pure Gym
  • Employee Assistance Programme
  • Up to 55% off cinema tickets
  • Shopping discounts up to 15%
  • Discounts on Vodafone plans
  • Travel discounts with providers including TUI and Expedia
  • Meals on duty
  • Pension scheme
  • Life assurance
  • Paid professional subscriptions
  • 23 days annual leave plus bank holidays
  • Your birthday off
  • Additional leave after maternity return
  • Day off for your baby's first birthday
  • Holiday purchase scheme
  • Ongoing training and development
  • Clear career progression pathways
  • Financial wellbeing programme
  • Preferred rates on salary finance products

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