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Lime Venue Portfolio is looking for a Conference & Events Sales Consultant to join our Birmingham-based team in a fully office-based position. This role is based full-time from our Birmingham office, so candidates must be able to commute to and work on-site in Birmingham five days a week. As a Conference & Events Sales Consultant, you will be responsible for converting enquiries into successful bookings while delivering an exceptional customer experience from initial enquiry through to post-event follow-up. You'll work closely with corporate clients, training organisers, and event planners, providing expert guidance and tailored event solutions across our venue portfolio.
Job Responsibility
Drive Revenue Growth: Support the continued success of our Venues Collection by managing Conference & Event enquiries efficiently and professionally, maximising conversion opportunities and revenue generation
Deliver Outstanding Customer Service: Provide a first-class client experience across phone, email, and online channels, consistently meeting and exceeding service standards and KPIs
Build Strong Relationships: Develop trusted relationships with clients, venue teams, and internal stakeholders through confident, knowledgeable, and proactive communication
Support Commercial Performance: Use business performance tools including forecasts, budgets, and pace reports to strengthen commercial awareness and contribute to wider business objectives
Maintain Accurate Systems & Reporting: Ensure all booking and client information is accurately maintained within Delphi and LVP SmartSheet systems, while identifying opportunities to improve online listings and competitor positioning
Become a Venue Expert: Build strong knowledge of the Lime Venue Portfolio collection, support site visits where required, and share venue insights with the wider central team
Requirements
At least 1 year's experience within a Conference & Events role
A minimum of 3 years' hospitality industry experience at venue level
GCSEs including Maths and English
Strong written and verbal communication skills
Excellent organisational and administrative abilities
Confidence using Microsoft Office including Excel, Word, Outlook, and PowerPoint
Experience using booking systems such as Delphi or Gratis
Strong venue and hospitality knowledge
A proactive, solutions-focused mindset with the ability to remain calm under pressure
A positive, team-oriented attitude and strong customer service approach
Nice to have
A-Levels or degree desirable
What we offer
Medicash health benefits including dental, optical, and mental health support
Coverage for you and up to 4 children
Free annual health check with Aviva Digicare
Discounts with Nuffield Health and Pure Gym
Employee Assistance Programme
Up to 55% off cinema tickets
Shopping discounts up to 15%
Discounts on Vodafone plans
Travel discounts with providers including TUI and Expedia