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ExCeL London is a leading global event destination, hosting over 350 events each year. At ExCeL London Hospitality (ELH), we deliver exceptional catering and hospitality experiences that elevate every event. We’re looking for a motivated, client-focused Sales Executive to join our Commercial team. This role is key to driving event sales, growing accounts, and delivering outstanding service from enquiry through to event delivery.
Job Responsibility
Manage enquiries and produce commercially strong proposals
Drive revenue through conversion, upselling, and cross-selling
Build and maintain client relationships to support repeat business
Identify opportunities for account growth and enhancements
Maintain accurate CRM records and support exhibition activity as needed
Act as a key client contact from enquiry to contract
Deliver clear, professional communication aligned to client needs
Support key accounts, proposals, and site visits
Gather feedback to inform improvements and opportunities
Maintain sales documents, planners, and collateral
Work closely with Operations, Culinary, and Marketing teams
Support reporting, forecasting, and process improvements
Support live events, including on-site sales activity
Attend pre-event briefings and communicate key details
Monitor client satisfaction and manage on-the-day requests
Assist with last-minute changes and post-event debriefs
Requirements
Experience in sales or event-focused roles (hospitality/venue preferred)
Commercially minded with a passion for events
Highly organised, detail-focused, and proactive
Strong communicator with excellent relationship-building skills
Comfortable managing multiple priorities in a fast-paced environment
Professional, adaptable, and solutions-focused
A team player with the ability to work independently
Driven to deliver exceptional client experiences
What we offer
Healthcare
Wellbeing support
23 days' annual leave plus bank holidays
Life assurance
Meals on duty
Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
Aviva Digicare - Free annual healthcare check
Exclusive Benefits & Wellbeing site (Perks at Work)
Entertainment discounts - up to 55% off cinema tickets
Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
Travel discounts - Discounts with holiday companies such as TUI and Expedia
Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
Vodaphone discounts
Pension scheme
Employee Assistance Programme
Additional day off for your birthday
2 days additional leave, following return from Maternity leave during first year back
Competitive and supportive family benefits
Day off for baby's first birthday
Holiday purchase scheme
On-going training & development and career pathways
Professional subscriptions paid
Financial wellbeing programme and preferred rates on salary finance products