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The Conference & Events Operations Supervisor supports the successful delivery of Live and Confex events, with a primary focus on internal meetings, catering, tastings, and events. The role ensures exceptional customer service, strong operational standards, and effective team supervision to deliver seamless food and beverage experiences while building positive client relationships.
Job Responsibility:
Support daily operations including event setup, service delivery, and close-down procedures
Ensure compliance with health, safety, and hygiene standards
Assist with stock control, deliveries, and inventory management
Deliver outstanding service and manage guest enquiries or issues
Maintain high presentation and service standards
Gather feedback to enhance the overall experience
Supervise and support bar and restaurant teams during events
Assist with onboarding and training
Foster a positive, collaborative working environment
Process payments and support cash handling procedures
Contribute to cost control and waste reduction
Maintain adherence to regulatory and safety standards
Monitor food and beverage quality and consistency
Host rooms confidently and manage stakeholder expectations
Build strong relationships with clients, colleagues, and suppliers
Requirements:
Experience within a fast paced hospitality environment (events, restaurants, hotels, or bars)
Experience supervising teams
Strong customer service and communication skills
Understanding of food safety and regulatory compliance