Conference Coordinator

• Liaison between sales managers and clients to ascertain specific information regarding meeting/social agendas
• Responsible for documenting details for accurate and timely communication to internal departments
• Serves as point person while customer is on property to ensure that all requirements are complied with and services are delivered properly and professionally
• Ensures that customer expectations are achieved for future bookings
• Contact designated clients to obtain necessary information for all set-up, audio visual and food and beverage needs
• Input all detailed information accurately into Amadeus system to create Banquet Event Order which serves as the interdepartmental communication tool
• Ensure that all information is updated regarding final Guaranteed Count's, changes, and updates so that meeting/social agendas will flow precisely as to the specifics of the customer
• Completion of all required documents on a timely basis to ensure that information is communicated properly to the other departments which are responsible for delivery of services
• Meet and greet each customer on a daily basis
• Review future business for accurate counts, postings and changes

• 5+ years of experience within Hotel/Conference Center industry
• Computer proficient with tools such as, Microsoft outlook, excel and word
• Experience with Amadeus Hospitality software and knowledge of property management systems is a plus!
• Strong customer service skills
• Effective communication abilities to engage effectively with supervisors and customers both written and verbal
• Proven leadership skills
• Problem solving skills to resolve guest/employee issues
• Strong organizational abilities and effective time management, capable of task prioritization in a fast-paced setting.
• High School diploma, Hotel or bachelor’s degree preferred

Experience with Amadeus Hospitality software and knowledge of property management systems

• Incentive plan
• Generous health and well-being programs
• 401(k) and pension plan
• Career development opportunities
• Tuition reimbursement
• Flexible work
• Time off allowances
• Free meals
• Marriott employee discount at participating hotels with successful completion of ongoing trainings