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Conference Coordinator

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FM

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Location:
United States , Norwood

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Contract Type:
Not provided

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Salary:

67200.00 - 84000.00 USD / Year

Job Description:

The conference coordinator will be the liaison between sales managers and clients to ascertain specific information regarding meeting/social agendas. Responsible for documenting details for accurate and timely communication to internal departments. Serves as point person while customer is on property to ensure that all requirements are complied with and services are delivered properly and professionally. Ensures that customer expectations are achieved for future bookings.

Job Responsibility:

  • Liaison between sales managers and clients to ascertain specific information regarding meeting/social agendas
  • Responsible for documenting details for accurate and timely communication to internal departments
  • Serves as point person while customer is on property to ensure that all requirements are complied with and services are delivered properly and professionally
  • Ensures that customer expectations are achieved for future bookings
  • Contact designated clients to obtain necessary information for all set-up, audio visual and food and beverage needs
  • Input all detailed information accurately into Amadeus system to create Banquet Event Order which serves as the interdepartmental communication tool
  • Ensure that all information is updated regarding final Guaranteed Count's, changes, and updates so that meeting/social agendas will flow precisely as to the specifics of the customer
  • Completion of all required documents on a timely basis to ensure that information is communicated properly to the other departments which are responsible for delivery of services
  • Meet and greet each customer on a daily basis
  • Review future business for accurate counts, postings and changes

Requirements:

  • 5+ years of experience within Hotel/Conference Center industry
  • Computer proficient with tools such as, Microsoft outlook, excel and word
  • Experience with Amadeus Hospitality software and knowledge of property management systems is a plus!
  • Strong customer service skills
  • Effective communication abilities to engage effectively with supervisors and customers both written and verbal
  • Proven leadership skills
  • Problem solving skills to resolve guest/employee issues
  • Strong organizational abilities and effective time management, capable of task prioritization in a fast-paced setting.
  • High School diploma, Hotel or bachelor’s degree preferred

Nice to have:

Experience with Amadeus Hospitality software and knowledge of property management systems

What we offer:
  • Incentive plan
  • Generous health and well-being programs
  • 401(k) and pension plan
  • Career development opportunities
  • Tuition reimbursement
  • Flexible work
  • Time off allowances
  • Free meals
  • Marriott employee discount at participating hotels with successful completion of ongoing trainings

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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