Conference Concierge Job at Pyramid Global Hospitality (La Quinta)

Job Description

Executes all aspects of conventional resume, BEOs and corresponding arrangements between the meeting planner and the hotel during the meeting or event. Acts as a liaison between the meeting planner and the hotel by directing each department within the hotel as to their specific role in the on-site event. Takes care about groups’ requests and deals with special requirements the meeting planner might have. Serves as an on-site coordinator during weddings and other social functions.

Job Responsibility

Executes all aspects of conventional resume, BEOs and corresponding arrangements
Acts as a liaison between the meeting planner and the hotel
Takes care about groups’ requests and deals with special requirements
Serves as an on-site coordinator during weddings and other social functions
Attends pre-conventional meetings and other departmental meetings
Completes Daily Inspection Reports of all public and meeting spaces
Verifies and presents Delphi Banquet Checks to meeting planners
Updates and posts Daily Events on Reader boards
Provides direction and supervision to affected departments and team members
Directly service on-site group and catering customers
Solve all group problems
Uses computer systems
Participates in internal and external meetings
Participate in internal and external training
Regular attendance
Assists in the physical movement of hotel or group’s equipment
Assists group meeting planners with the set-up of their event
Performs other duties and responsibilities as assigned

Requirements

Ability to supervise and delegate staff
Ability to handle multiple customer and operational demands with a high degree of professionalism
Ability to operate independently and without or with minimal supervision
Hotel product and industry knowledge
Proficiency in the use and operation of computer systems (Word, Excel, Microsoft Outlook, Delphi and others)
Ability to read, write and speak the English language
Possess a good general understanding of electronic devices
Interpersonal skills to provide overall general guest satisfaction
Ability to work under pressure and deal with stressful situations
Ability to prioritize

What we offer

Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities
401k with a company match
Lucrative bonus programs

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