Conference And Events Operations Manager

This role is suited to someone who enjoys leading from the front, developing others and taking ownership of performance across a fast-paced conference and events environment. As Operations Manager, you will play a central role in delivering consistent, high-quality operations. You will contribute to the strategic direction of the Eastside Rooms while ensuring day-to-day delivery is aligned, efficient and focused on both guest experience and commercial performance. You will have clear visibility of how your leadership influences team capability, service standards and overall business results. Working closely with the Director of Operations and heads of departments, you will help create a culture of accountability, continuous improvement and service excellence. In this position, you will have a direct impact on how the Conference and Events space operates, how teams perform and how guests experience the brand. You will take ownership of operational delivery, ensuring that standards, processes and team performance are consistently aligned to business expectations. Day to day, this includes working closely with department heads to drive performance, supporting recruitment and onboarding activity, and coaching leaders to build capability within their teams. You will use guest feedback, operational data and commercial insight to identify opportunities for improvement, implementing changes that strengthen both service delivery and financial performance. You will also play a key role in shaping the culture of the department, setting clear expectations, driving engagement and ensuring teams are supported to deliver consistently. Success in this role looks like a well-aligned, high-performing operation where teams continue to develop, standards are consistently delivered and both guest satisfaction and commercial performance are improving.