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Conference and Banqueting Manager

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Marriott Bonvoy

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Location:
United Kingdom

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Marriott International the world’s largest hotel company with more than 500 global locations and 600,000 associates worldwide is redefining hospitality so that our guests can experience "Wonderful Hospitality, Always." Combining old school, classic elegance and impressive grandeur with a contemporary, holistic approach, Hanbury Manor Marriott delivers premium choices, sophisticated style, and well-crafted experiences for the discerning. We are now recruiting for a dynamic and passionate Conference and Banqueting Manager to join our magnificent hotel. Have fun working alongside a great team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you. We are looking for a passionate, enthusiastic, progressive, hands-on leader to lead our energetic and enthusiastic team at the historic Hanbury Manor Marriott Hotel. The successful candidate would shape the team to achieve Marriott UK’s Destination 30 strategy.

Job Responsibility:

  • Directs and motivates conference and banqueting team while personally assisting in providing high quality service based on requirements and standards
  • Monitors and controls financial and administrative responsibilities including asset protection
  • Provides clear and concise communications to everyone servicing the event
  • Identifies training opportunities and plans a strategy to accomplish goals
  • Projects supply needs for the department (e.g., china, glass, silver, buffet presentations, props)
  • Applies knowledge of all laws as they relate to an event
  • Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction
  • Adheres to and reinforces all standards, policies, and procedures
  • Maintains established sanitation levels
  • Manages departmental inventories and maintains equipment
  • Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory
  • Schedules banquet service staff to forecast and service standards, while maximizing profits
  • Assists team in developing lasting relationships with groups to retain business and increase growth
  • Sets goals and delegates tasks to improve departmental performance
  • Conducts monthly department meetings with the Banquet team
  • Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends
  • Acts as a liaison to the kitchen staff
  • Leads shifts and actively participates in the servicing of events
  • Sets a positive example for guest relations
  • Interacts with guests to obtain feedback on product quality and service levels
  • Responds to and handles guest problems and complaints
  • Empowers employees to provide excellent customer service
  • Ensures employees understand expectations and parameters
  • Strives to improve service performance
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
  • Reviews comment cards and guest satisfaction results with employees
  • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures
  • Observes service behaviors of employees and provides feedback to individuals
  • Monitors progress and leads discussion with staff each period
  • Participates in the development and implementation of corrective action plans
  • Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges
  • Attends and participates in all pertinent meetings

Requirements:

  • High school diploma or GED
  • 4 years experience in the food and beverage, culinary, or related professional area
  • OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 2 years experience in the food and beverage, culinary, or related professional area
What we offer:
  • Competitive Salary
  • 28 days holiday including bank holidays increasing to a maximum of 35 days with each year of service
  • Discount in our Vardons Restaurant/Spa/Golf
  • Complimentary private healthcare via AXA
  • Fantastic management Bonus Scheme
  • Length of service rewards
  • Monthly/yearly recognition schemes
  • Extensive training both internally and externally
  • World-class career opportunities internationally within Marriott hotels tailored to your specific needs
  • Heavily discounted room rates for you & friends and family
  • Professional learning and development opportunities
  • Complimentary meals on duty
  • Complimentary dry cleaning
  • Complimentary use of Gym
  • Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations
  • Enhanced Pension scheme
  • Cycle to work scheme
  • Access to major high street discounts

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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