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Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.
Job Responsibility:
Performs data analysis, report generation, and technical consultation using technologies such as ultrasound assessments, vibration analysis, and oil analysis, and other contextual data collected from remote sensor applications
Uses data analysis tools to identify impactful asset risks, and influence customer maintenance teams to leverage opportunities to reduce machine downtime, reactive labor, and failures
Evaluates machine information, technical data, and component specification to provide asset focused proactive corrective actions to customers
Analyzes data to determine trend changes, and probable causation to provide feedback and recommended corrective actions to preempt failures and prevent downtime/reduce cost
Utilizes remotely gathered sensor data to detect, identify, and isolate specific component degradation and its causes prior to serious damage or actual failure
Leads ongoing cadence calls, responds to incoming and escalated technical inquiries from customers via telephone and platform communication venues, and escalates to Senior level Condition Monitoring Experts for support in higher complexity analysis and communications
Serves as a secondary triage for incoming customer inquiries and handles or escalates appropriately
Effectively presents information to management and customers through creation of asset health reports, critical technical findings, and root cause documentation
Communicates summaries of actionable recommendations quickly and accurately through translation of technical, statistical, and predictive data analytics into front-line action planning
Connects directly with customer front-line technicians to guide troubleshooting, supporting data collection, and provision of OJT support in corrective actions
Reviews installation of devices, validation of data accuracy, and provides initial insights from newly monitored equipment in the completion of the condition monitoring program “first-pass”
Participates in customer facing training and consultation with emphasis on technical elements of monitoring data interpretation and corrective actions
Provides excellent customer service and follow-up through ad-hoc and regularly scheduled customer meetings
Assists customers in calculation of cost savings and identification of continuous improvement projects
Requirements:
Associates degree or equivalent from a two-year college or technical school and 4 years related experience and/or training or equivalent combination of education and experience
Familiarity with industrial manufacturing environment and predictive maintenance activities
Advanced understanding of machine diagnostics and complex operating systems
Excellent customer service and communication skills
Nice to have:
Working toward Non-Destructive Testing (NDT) Level I certification in Ultrasound, Thermo/Infrared and Vibration
ISO CAT I certification in Lubrication/Oil Analysis