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Bickford of Marshalltown · Customer Service

Concierge

United States, Crystal Lake 18.25 - 20.75 USD / Hour · Job Posted April 12, 2026

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Job Description

Join our DYNAMIC team at Bickford Senior Living as a Concierge! The Concierge provides great customer service and support at the front desk of the Branch, greeting visitors and answering the phone in a way that represents Bickford’s culture and commitment to our residents.

Job Responsibility

Provide excellent customer service in a friendly and professional manner to all residents, families, and guests of the Branch
Answer incoming phone calls with a high degree of professionalism
Route calls to the appropriate departments, ensuring proper documentation and follow-up
Answer questions and help residents, families, and visitors

Requirements

High school diploma or GED required
Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel), with the ability to learn new applications
CPR and First Aid certifications are required or willing to obtain
Ability to handle multiple priorities
Possess written and verbal skills for effective communication
Competent in organizational and time management skills
Demonstrates good judgment, problem-solving, and decision-making skills

What we offer

Full-time employees (30+ hours per week) are eligible for all benefits (medical, dental, vision, and voluntary products)
Benefits start on the 1st of the month following 30 days of employment
Prescription savings plans
All employees are eligible for 401(k) with employer match
Pay available daily
Eligible for PTO
Part-time employees (29 or fewer hours per week) are eligible for Voluntary Life, Voluntary Short-Term Disability, Voluntary Long-Term Disability, Accident, Critical Illness, Identity Protection, and Cyber Monitoring

Bickford of Marshalltown - All Job Offers

18.25 - 20.75 USD / Hour · Crystal Lake

Concierge

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