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Concierge

Beacon Hill

Location:
United States , Rosemont

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

18.00 - 20.00 USD / Hour

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Job Description:

We are seeking a friendly, professional, and customer-focused Concierge to serve as the face of our shopping center. This role is responsible for delivering exceptional guest experiences by providing information, assistance, and personalized service to all visitors.

Job Responsibility:

Greet and assist guests in a warm, welcoming, and professional manner
Provide directions, mall directories, and information on stores, events, and promotions
Assist with guest services such as gift card sales, stroller/wheelchair rentals, and lost & found
Handle guest inquiries, concerns, and complaints with a solution-oriented approach
Support marketing initiatives, events, and promotions within the center
Maintain a clean, organized, and well-stocked concierge desk
Coordinate with security and management as needed to ensure a safe environment
Track and report guest interactions and feedback

Requirements:

1+ year of customer service, hospitality, or retail experience preferred
Strong communication and interpersonal skills
Positive attitude with a passion for delivering outstanding service
Ability to multitask and stay organized in a fast-paced environment
Basic computer skills and familiarity with point-of-sale systems
Flexible availability, including evenings, weekends, and holidays

Additional Information:

Job Posted:
March 22, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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