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Pyramid Global Hospitality Logo Pyramid Global Hospitality · Hospitality and Tourism

Concierge

United States, Cincinnati 17.00 - 20.40 USD / Hour · Job Posted February 20, 2026
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Job Description

We are seeking a committed and passionate hospitality professional to provide top quality service as Concierge. Each expert is responsible for assisting all guests and patrons in a manner, which ensures complete guest satisfaction during the pre-arrival and entire stay of the guest. To provide a wide variety of information and service to guests thus fulfilling specific requests and general inquiries; act as liaison for guests to services in the Cincinnati area.

Job Responsibility

  • Provide prompt and professional response to all requests for services
  • Communicate with all guests prior to their arrival, customizing their overall experience
  • Coordinate with the Front Office and Housekeeping teams to ensure that all pre-arrival and special requests are completed
  • Create guest profiles and update information as necessary in ALICE
  • Replenish and review the current inventory of brochures, pamphlets, guides, and directories
  • Oversee the general cleanliness and orderly appearance of the concierge desk and surrounding lobby area
  • Accept all guest calls for bell service and communicate effectively to the arrival team
  • Maintain daily paperwork in an organized and legible manner
  • Maintain good contacts with the providers of outside services
  • Ensure prompt package and message delivery service through bell staff
  • Gift certificate administration
  • Transmit telex and facsimile messages upon request
  • Report any problems to the Front Office Manager
  • Complete all other assignments, duties and tasks as assigned by the Front office Manager and Front Office Management staff

Requirements

  • High school diploma or equivalent
  • A strong desire to make an impact on other people
  • An outgoing and engaging personality
  • Advanced knowledge of the local area
  • Computer skills
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced setting
  • Ability to stand for the duration of the shift
  • Must be available to work various shifts including weekends and holidays

What we offer

  • Free Parking or Free Monthly Bus Pass
  • comprehensive health insurance
  • retirement plans
  • paid time off
  • on-site wellness programs
  • local discounts
  • employee rates on hotel stays
  • ongoing training and development opportunities
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