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Our Concierge serves as the primary point of contact for homeowners & vendors, handling a range of responsibilities including responding to questions about the owner’s home or appliances, sourcing vendors and coordinating appointments, and managing home-related tasks through an on-the-ground handyman. This role is ideal for someone who is highly organized, solution-oriented, and thrives in a fast-paced, service-focused environment. You'll be supporting our wider team, serving as an escalation point, providing real-time oversight, and making sure that member requests remain unblocked, well-coordinated, and handled.
Job Responsibility:
Serve as the primary point of contact for homeowners & vendors
Respond to questions about the owner’s home or appliances
Source vendors and coordinate appointments
Manage home-related tasks through an on-the-ground handyman
Manage home service requests
Compare vendor options and provide homeowners with recommendations
Provide clear and friendly communication
Act as a real-time resource for our Concierge team
Provide feedback and clarification for our team
Share learnings from escalations and edge cases
Build and maintain clear documentation
Requirements:
2-5 years of relevant experience
Experience in an executive assistant, property manager, or other hospitality role