Concierge

• Curate the Experience: Immediately welcome guests with a sincere, friendly greeting. Create personal connections by anticipating needs before they are spoken, ensuring every guest feels recognized and valued
• Ambassador of Hospitality: Serve as a knowledgeable resource for our guests. Using professional communication, provide accurate information regarding outlet hours, meeting rooms, and shuttle services, while offering tailored recommendations for local attractions and dining
• Food & Beverage Excellence: Maintain the lounge as a high-end 'private restaurant' experience. Ensure the space is fully stocked with premium food and beverage offerings appropriate for the time of day, following strict food safety and handling procedures
• Immaculate Presentation: Take ownership of the lounge's atmosphere. Keep the area meticulously organized, clean, and fresh to ensure a luxury feel throughout the day
• Operational Standards: Monitor all lounge equipment (fridges, warmers, access doors) to ensure functionality. Proactively report any maintenance needs to Engineering and supervision to guarantee a seamless guest experience

• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge of skills and abilities
• Prior customer service experience required

Prior Front Desk or other prior hospitality experience preferred

• EARLY PAY OR EARNED WAGE ACCESS get paid before payday
• medical
• dental
• vision
• pet discount program
• identity theft protection
• pre-paid legal support
• flexible spending accounts
• matched 401K
• life, critical accident or illness
• short- & long-term disability
• paid time off
• wellness programs
• wonderful hotel discounts