Concierge, Marriott Bonvoy

Marriott Bonvoy

Location:
Mexico, Riviera Maya

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

Position involves responding to guest requests, coordinating services, ensuring guest satisfaction, providing property and area information, monitoring club lounge, and complying with company policies. No prior experience or certification is required.

Job Responsibility:

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers
Respond to special requests from guests with unique needs and follow up to ensure satisfaction
Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem
Review shift logs/daily memo books and document pertinent information in logbooks
Monitor club lounge for seating availability, service, safety, and well-being of guests
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience

What we offer:

Equal opportunity employer
Diverse environment valued and celebrated
Non-discrimination on any protected basis, including disability or veteran status

Additional Information:

Job Posted:
October 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Concierge