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Concierge

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Four Seasons

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Location:
United States of America , Miami

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue – find the best of both big city adventure and a tropical getaway – arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It’s all set against the Miami skyline overlooking the city’s fashionable art, dining, and entertainment scenes just minutes from our doorstep.

Job Responsibility:

  • Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • resolves customer complaints
  • assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
  • Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices
  • Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner
  • Comply with Four Seasons’ Work Rules and Standards of Conduct
  • Work harmoniously and professionally with co-workers and supervisors
  • Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current
  • Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests
  • Stores and retrieves guest luggage and packages
  • Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing

Requirements:

  • Must be able to work all shifts including, AM's, PM's, weekends, and holidays
  • Some Lifting/Pushing/Pulling/Carrying required of luggage, packages, and boxes up to 50 lbs carried a distance of up to 20 feet
  • Bending/Kneeling required-full range of motion required to retrieve guest luggage and other material needed by guest
  • Mobile Position requiring movement behind the desk, within the hotel, and to / from the storage room
  • Continuous standing for entire shift

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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