Concierge

• Greet guests and visitors in a friendly and helpful manner
• Provide accurate information about events in the building and become familiar with the building and the various agencies, offices and entities there within
• Give clear and understandable directions to the various event spaces and offices within the building
• Escort guests and event attendees when deemed appropriate
• Act as the “Front Desk” for the building at large
• Provide support to Sales and Events by maintaining up-to-date listings of events in the building
• Help with crowd flow during periods of busy foot traffic
• Familiarize oneself with the surrounding area and the city in general, including museums and attractions
• Communicate with other team members any information that may be helpful
• Reach out to management, when necessary, when further assistance is required

• Experience in dealing with the public in customer facing roles with a diverse range of people from all backgrounds
• Proven ability to provide excellent customer service
• Demonstrate the ability to work independently and handle situations appropriately
• Good communication and interpersonal skills, including reading, writing and verbal
• Basic knowledge of computers (ability to utilize email and perform Internet searches)
• Able to work a variable schedule that may change according to business needs
• Must be adaptable, professional and courteous
• Languages – additional language skills a plus
• Minimum of 2 years of hospitality experience in a customer facing role

Languages – additional language skills a plus