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Concierge

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Robert Half

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Location:
United States , Madison

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated and detail-oriented Concierge to join our team in Madison, Wisconsin. As a Front Desk Coordinator, you will play a key role in creating exceptional experiences for employees and visitors, ensuring every interaction reflects top-tier service. This is a Contract position where your ability to manage multiple priorities with efficiency and grace will be highly valued.

Job Responsibility:

  • Provide a warm and welcoming environment for employees, guests, and visitors at the front desk
  • Coordinate conference room bookings and oversee setup and breakdown for meetings and events
  • Maintain the organization and cleanliness of lobby and front desk areas
  • Respond promptly to service requests and resolve issues related to building operations, including janitorial services, mailroom management, and equipment maintenance
  • Act as a central information resource for building, campus, and area-related inquiries
  • Collaborate with team members to ensure seamless service delivery and support
  • Handle client concerns and anticipate their needs to ensure satisfaction
  • Assist with event planning, execution, and follow-up as needed
  • Communicate effectively with all levels of management, ensuring smooth operations
  • Perform additional duties as assigned to support the team

Requirements:

  • High school diploma or equivalent required
  • A minimum of 8-10 years of experience in hospitality or a related field
  • Strong organizational and multitasking abilities to manage priorities in a dynamic environment
  • Proficiency in Google Suite and other relevant computer applications
  • Exceptional customer service skills with a focus on delivering high-quality experiences
  • Proven ability to resolve issues efficiently and professionally
  • Familiarity with conference room setups, mailroom operations, and concierge services
  • Flexibility to accommodate occasional after-hours events
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
February 13, 2026

Work Type:
On-site work
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