Concierge

• Supply Residence owners/guests with directions and information
• Understand and assist with Residence owners' reservation services (HRS)
• Assist with scheduling of the elevator for move-in/out for Residence owners/tenants
• Assists with Bell/valet services for Residence owners when requesting for their vehicles
• Respond to and coordinate Residence owner, guest, and visitor requests for special arrangements or services
• Arrange transportation for Residence owners/guests/visitors
• Maintain coverage of Concierge area by assisting with the breaks of the Concierge team
• Respond to special requests from Residence owners/guests with unique needs
• Contact appropriate individual or department as necessary to resolve call, request, or problem
• Gather, summarize, and utilize information about all third-party vendors who may assist in repairing the residence owners' units
• Monitor and maintain that all service agreements are signed by the Residence owners, work orders are in place and uploaded into system and proof of insurance is up to date and in the Residence owners' files
• Monitor and maintain the cleanliness of the lobby and work areas
• Announce all visitors, contractors, decorators, realtors etc. to Residence owners before allowing them to go up and permit access to only authorize visitors
• Provide proper documentation and visitor passes
• Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, and fire life safety system
• Act as dispatcher when necessary
• Lock property entrances during designated times
• Respond to the scene of residence owner /guest/employee accidents and determine if emergency aid is required
• Administer first aid/CPR to residence owner/ guests/employees as required
• Assist residence owners/ guests/employees during emergency situations
• Notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents
• Communicate specified information regarding accidents to EMS/medical personnel as required
• Defuse disturbances/altercations in accordance with company policies and procedures
• Respond to domestic problems with Residence owners/guests and call for outside assistance if necessary
• Complete incident reports to document all Security/Loss Prevention related incidents
• Handle business interruptions and complaints
• Resolve safety hazard situations
• Escort any unwelcome persons from the property
• Report to scenes of vehicle accidents/thefts and document all required information
• Call for assistance using proper code responses
• Address service needs in a professional, positive, and timely manner
• Welcome and acknowledge each and every Residence owner and guest
• Anticipate service needs
• Actively listen and respond positively to questions, concerns, and requests
• Document all requests/complaints and communicate such to appropriate personnel
• Complete preference forms and implement in the system and follow up on any changes
• Assist other employees to maintain proper coverage and prompt service
• Provide assistance to individuals with disabilities
• Legibly complete requisition for additional supplies/materials and submit to Residence General Manager
• Maintain updated resource materials on all vendors and information
• Legibly document maintenance needs on work orders, implementing them into system and submit to Residence General Manager
• Legibly document all pertinent information in log(s)
• Accept, document and distribute packages
• Accept document and distribute dry-cleaning and any other items received for the Residence owners
• Monitor, send, and distribute faxes
• Complete and monitor all Residence Owners profiles in system

• Supply Residence owners/guests with directions and information
• Understand and assist with Residence owners' reservation services (HRS)
• Assist with scheduling of the elevator for move-in/out for Residence owners/tenants
• Assists with Bell/valet services for Residence owners when requesting for their vehicles
• UK Driving License: A valid UK driving license is compulsory for this position
• Security License: While not mandatory, having a security license is preferable and will be considered an advantage
• Respond to and coordinate Residence owner, guest, and visitor requests for special arrangements or services
• Arrange transportation for Residence owners/guests/visitors
• Maintain coverage of Concierge area by assisting with the breaks of the Concierge team
• Respond to special requests from Residence owners/guests with unique needs
• Contact appropriate individual or department as necessary to resolve call, request, or problem
• Gather, summarize, and utilize information about all third-party vendors who may assist in repairing the residence owners' units
• Monitor and maintain that all service agreements are signed by the Residence owners, work orders are in place and uploaded into system and proof of insurance is up to date and in the Residence owners' files
• Monitor and maintain the cleanliness of the lobby and work areas
• Announce all visitors, contractors, decorators, realtors etc. to Residence owners before allowing them to go up and permit access to only authorize visitors
• Provide proper documentation and visitor passes
• Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, and fire life safety system
• Act as dispatcher when necessary
• Lock property entrances during designated times
• Respond to the scene of residence owner /guest/employee accidents and determine if emergency aid is required
• Administer first aid/CPR to residence owner/ guests/employees as required
• Assist residence owners/ guests/employees during emergency situations
• Notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents
• Communicate specified information regarding accidents to EMS/medical personnel as required
• Defuse disturbances/altercations in accordance with company policies and procedures
• Respond to domestic problems with Residence owners/guests and call for outside assistance if necessary
• Complete incident reports to document all Security/Loss Prevention related incidents
• Handle business interruptions and complaints
• Resolve safety hazard situations
• Escort any unwelcome persons from the property without interrupting the orderly flow of property operation
• Report to scenes of vehicle accidents/thefts and document all required information
• Call for assistance using proper code responses
• Address service needs in a professional, positive, and timely manner
• Welcome and acknowledge each and every Residence owner and guest with a smile, eye contact, and a friendly verbal greeting, using names when possible
• Anticipate service needs
• Actively listen and respond positively to questions, concerns, and requests
• Document all requests/complaints and communicate such to appropriate personnel for proper handling
• Complete preference forms and implement in the system and follow up on any changes
• Assist other employees to maintain proper coverage and prompt service
• Provide assistance to individuals with disabilities
• Legibly complete requisition for additional supplies/materials and submit to Residence General Manager
• Maintain updated resource materials on all vendors and information to accommodate requests
• Legibly document maintenance needs on work orders, implementing them into system and submit to Residence General Manager
• Legibly document all pertinent information in log(s)
• Accept, document and distribute packages
• Accept document and distribute dry-cleaning and any other items received for the Residence owners
• Monitor, send, and distribute faxes
• Complete and monitor all Residence Owners profiles in system

having a security license is preferable and will be considered an advantage