Concierge, Marriott Bonvoy

Marriott Bonvoy

Location:
Singapore, Singapore

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Concierge position at The St. Regis Singapore, responsible for responding to guest requests, providing information about property amenities, handling guest communications, and ensuring high service standards in a luxury hotel environment.

Job Responsibility:

Respond to guest requests for special arrangements or services
Respond to special requests from guests with unique needs and follow up to ensure satisfaction
Gather, summarize, and provide information to guests about the property and surrounding area amenities
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Contact appropriate individual or department to resolve guest issues
Review shift logs/daily memo books and document pertinent information
Monitor club lounge for seating availability, service, safety, and well-being of guests
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests' service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Listen and respond appropriately to concerns of other employees
Comply with quality assurance expectations and standards
Stand, sit, or walk for extended periods
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Non-discrimination policy
Bespoke and anticipatory service environment
Global team opportunities
Career development

Additional Information:

Job Posted:
November 28, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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