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Kyle G's Prime Seafood and Steaks Logo Kyle G's Prime Seafood and Steaks · Hospitality and Tourism

Concierge

United States, Stuart · Job Posted June 30, 2026
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Job Description

The Concierge is an office-based position responsible for supporting guest communication and reservation management. This role requires working nights, weekends, and holidays. The Concierge serves as a key guest contact and plays an essential role in delivering exceptional hospitality through electronic communication, phone support, and administrative coordination. Responsibilities include assisting with takeout orders, resolving guest concerns, and supporting marketing and operational tasks.

Job Responsibility

  • Maintain a professional demeanor, vocabulary, appearance, and attitude at all times
  • Serve as the first point of contact for guest inquiries via phone, email, and online communication
  • Answer questions regarding restaurant hours, menus, dress code, happy hour offerings, and reservation policies
  • Use OpenTable to book, modify, and cancel reservations
  • Take takeout and pickup orders using POS systems
  • Respond to guest emails in a timely and professional manner
  • Respond to guest reviews on various platforms (positive and negative, as assigned)
  • Assist with printing menus, marketing materials, and guest collateral
  • Assemble guest packages and promotional materials
  • Support general administrative tasks as assigned by management
  • Maintain strong knowledge of food, beverage, beer, and wine offerings across all restaurants
  • Communicate issues or guest concerns to management promptly and professionally
  • Act as an ambassador of the brand at all times

Requirements

  • Basic knowledge of OpenTable
  • Basic proficiency in Microsoft Word, Google Suite, and Adobe tools
  • Strong communication and customer service skills
  • Ability to multitask in a fast-paced environment

What we offer

  • Career Growth
  • Weekly Pay
  • Paid Vacation Days
  • Paid Sick Days
  • Paid Maternity & Paternity Leave
  • Health (medical, dental and vision) insurance options for eligible team members
  • Meal comp benefits
  • College 529 Savings Plan
  • 401(k) Retirement Plan
  • Tuition Reimbursement Plan
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