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We're Centrick — residential property experts with a clear mission: to make lives better, every day. Since 2005, we've grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions. With our headquarters in central Birmingham and teams across the UK, we're powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities.
Job Responsibility:
Manage the main Management Office desk, acting as the first point of contact for residents, visitors and contractors
Receive, sort and distribute post and parcels, maintaining accurate records and managing signed for items in line with procedures
Report and liaise with the Centrick Estate Management team on all concerns, complaints and site issues
Carry out routine building patrols and inspections, ensuring communal areas are clean, safe and compliant, with accurate records maintained
Monitor CCTV systems and provide recordings to management or police when required
Control and account for all keys and access devices in accordance with procedures
Support contractor visits, bookings and on-site access, working closely with the onsite maintenance team
Maintain up-to-date resident contact information and ensure internal systems and portals are kept current
Take meter readings as requested
Adhere to all site-specific procedures, checklists and Health & Safety regulations at all times
Provide a professional, helpful and knowledgeable service, seeking guidance when required
Requirements:
Strong customer service skills with a professional and approachable manner
Clear verbal and written communication skills
High level of attention to detail and accuracy (e.g. record keeping, key control, parcel logs)
Confident using CCTV systems and IT systems (email, portals, spreadsheets)
Good understanding of Health & Safety responsibilities
What we offer:
25 days holiday plus bank holidays (Pro Rata)
Enhanced pension scheme based on role
Extra holiday allowance growing with length of service
Medicash, virtual GP, therapies, dental and optical support