Concierge, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Changsha

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Concierge position at Changsha Marriott Hotel West, responsible for responding to guest requests, providing information about property amenities, processing guest calls and messages, and ensuring guest satisfaction while maintaining company standards and policies.

Job Responsibility:

Respond to guest requests for special arrangements or services
Respond to special requests from guests with unique needs and follow up to ensure satisfaction
Provide information to guests about the property and surrounding area amenities
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Contact appropriate individual or department to resolve guest issues
Review shift logs/daily memo books and document pertinent information
Monitor club lounge for seating availability, service, safety, and well-being of guests

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

What we offer:

Training and development opportunities
Recognition programs
Focus on holistic well-being
Equal opportunity employer
Diverse and inclusive work environment

Additional Information:

Job Posted:
September 03, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Concierge