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360 Resourcing Solutions Logo 360 Resourcing Solutions · Real Estate

Concierge

United Kingdom, Birmingham Employment contract 30403.00 GBP / Year · Job Posted June 15, 2026
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Job Description

With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.

Job Responsibility

  • Manage the main Management Office desk, acting as the first point of contact for residents, visitors and contractors
  • Receive, sort and distribute post and parcels, maintaining accurate records and managing signed for items in line with procedures
  • Report and liaise with the Centrick Estate Management team on all concerns, complaints and site issues
  • Carry out routine building patrols and inspections, ensuring communal areas are clean, safe and compliant, with accurate records maintained
  • Monitor CCTV systems and provide recordings to management or police when required
  • Control and account for all keys and access devices in accordance with procedures
  • Support contractor visits, bookings and on-site access, working closely with the onsite maintenance team
  • Maintain up-to-date resident contact information and ensure internal systems and portals are kept current
  • Take meter readings as requested
  • Adhere to all site-specific procedures, checklists and Health & Safety regulations at all times
  • Provide a professional, helpful and knowledgeable service, seeking guidance when required

Requirements

  • Strong customer service skills with a professional and approachable manner
  • Clear verbal and written communication skills
  • Ability to manage multiple tasks and prioritise effectively
  • Good problem-solving skills and sound judgement
  • High level of attention to detail and accuracy (e.g. record keeping, key control, parcel logs)
  • Ability to remain calm and professional when handling complaints or incidents
  • Confident using CCTV systems and basic IT systems (email, portals, spreadsheets)
  • Ability to work independently and as part of a wider team
  • Good understanding of Health & Safety responsibilities

What we offer

  • 25 days holiday plus bank holidays
  • Enhanced pension scheme based on role
  • Holiday allowance grows with length of service
  • Medicash, virtual GP, therapies, dental and optical support
  • Company sick pay increases over time
  • Life Assurance
  • Study support and access to our dedicated academy
  • 24/7 mental health services
  • Extra day off on your birthday
  • One volunteer day annually
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