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L'Ermitage Beverly Hills Logo L'Ermitage Beverly Hills · Hospitality and Tourism

Concierge

United States, Manchester Employment contract 18.00 - 22.00 USD / Hour · Job Posted June 15, 2026
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Job Description

JOB SUMMARY: This role is to be of service on property for guests, visitors and groups staying at the Charles Orvis Inn.

Job Responsibility

  • Serve as a welcoming, knowledgeable presence for guests before and during guests stay
  • Proactively identify guest needs and opportunities to elevate the stay
  • Prepare and setup a continental breakfast and serve in house guests mainly during the time period of 7 AM – 10 AM timeframe each day
  • Prepare, setup and breakdown afternoon honor bar and be available onsite to reserve guest evening dining experiences and activities mainly during the time period of 3 PM through 7 PM
  • Communicate with appropriate departments and employees to ensure guests’ experience are above and beyond
  • Provide personalized recommendations for dining, attractions, transportation, shopping, and seasonal experiences
  • Arrange special amenities, transportation, special requests, and custom guest experiences
  • Support VIP, repeat, and special-occasion guests with an enhanced service level
  • Assist with guest issue resolution and service recovery when appropriate
  • Maintain alignment with Front Office SOPs and Resort service standards
  • Collaborate closely with Front Office and Activities Interns
  • Maintain and curate guest-facing information spaces
  • Be knowledgeable of information and ensure it is accurate, current, brand-aligned, and seasonally relevant
  • Partnering with Reservations, Front Office, Marketing, F&B and Activities, ensure updates related to hotel offerings, hours, events, and local partnerships
  • Own and utilize GIR platform to track and follow up on guest requests as a part of our commitment to delivering exceptional guest experiences
  • Support hotel-hosted events and experiences
  • Serve as a guest liaison during events
  • Share guest feedback and insights with leadership
  • Operate as a self-directed role with strong ownership and accountability
  • Communicate proactively with leadership regarding guest trends and opportunities
  • Work collaboratively across departments to ensure consistent guest messaging

Requirements

  • Previous hospitality or guest services experience preferred
  • Professional and warm service style
  • Ability to organize and set up/breakdown food and drink products in a professional and presentable fashion
  • Ability to proactively plan and work with the food & beverage and culinary team
  • Proactive service style
  • The ability to compose correspondence in a business professional manner
  • Excellent communication, organization, and problem-solving skills
  • Strong knowledge of Manchester, VT and surrounding areas
  • Comfortable using hotel systems and digital platforms
  • Ability to multitask in a fast-paced environment
  • High School diploma/GED

What we offer

  • Time off package including state VT Sick time for all employees, as well as a generous PTO plan plus 10 paid Holidays for full-time status employees
  • EOS Family Matters Program of 3+ months fully paid parental leave for new parents
  • Retirement savings option of 401k with employer match of up to 4% for all employees
  • Complementary $25K in Life insurance and $1K/mo. in long-term disability coverage for full-time employees
  • Optional additional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
  • Company-funded Employee Assistance Program for life challenges and mental health resources
  • Additional Health & Wellness benefits including prescription and gym membership discounts
  • Competitive wages with ongoing market analysis
  • Annual performance evaluations with eligible compensation adjustments
  • EOS Employee/Immediate Family Lodging Rates as low as $59 per night
  • EOS Friends and Family Lodging Discounts
  • EOS Dining Discount of 50% Off F&B at EOS Hospitality portfolio locations during travel
  • Discounted lodging rates from New England Inn & Resort Association partners
  • Pathways for growth and professional development including structured training and EOS Educational Reimbursement Program
  • Internal referral bonus programs up to $500 per referral
  • Incentive opportunities for both hourly and managerial roles
  • Supportive, open workplace culture with flexible and understanding work-life equality
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