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Concierge

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Four Seasons

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Location:
United States of America , Naples

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Concierge is an integral part of the Front Desk Department. The main objective of this role is to ensure our VIP guests have a smooth arrival experience, a highly connected and engaged stay, and an ongoing relationship with our brand and our team. The Concierge team is expected to go above and beyond for our guests by utilizing their resources and knowledge of the local Naples area. Our goal is to enhance guest experiences and make their stay as enjoyable as possible!

Job Responsibility:

  • Customer Service: Maintaining a welcoming, helpful, and discrete environment for every guest
  • Technology: Answering phone calls while responding to chats and emails that come through our unique computer systems
  • Communication: Connecting with our VIP guests to discuss their needs for transportation, restaurant reservations, amenities, preferences, arrival/departure time, etc.
  • Teamwork: Working with team members to ensure guests are always taken care of

Requirements:

  • Ability to work in a fast-paced environment while maintaining strong attention to detail
  • Proficiency in navigating multiple computer systems
  • Passion for guest services and hospitality
  • Fluency in reading, writing, and spoken English is required
  • Flexible availability to work all shifts, weekends and holidays

Nice to have:

  • Knowledge of Naples and the surrounding area is a plus
  • Experience in a similar role is a plus
What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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