Concierge

• Respond to a wide variety of guest needs and requests adding personal recommendations and touches
• Handle all guest interactions with the highest level of hospitality and professionalism
• Accommodate special requests whenever possible
• Resolve customer complaints
• Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions
• Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices
• Process packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner
• Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current
• Know what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests
• Assist with responsibilities and duties in the absence of or due to heavy volume in the areas of the Bellstand, Business Center, and lobby coverage

• Exceptional communication skills
• High level of empathy and emotional intelligence
• Excellent Italian and English communications skills (verbal and written)
• Previous experience in a guest facing role within luxury front office operations, VIP services, concierge, or equivalent
• Highest level of integrity
• An eye for detail
• A collaborative nature
• Flexible schedule to work on weekends and holidays
• Must possess the legal right to work in Italy

Previous experience in a guest facing role within luxury front office operations, VIP services, concierge, or equivalent will represent a benefit

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Dry Cleaning for Employee Uniforms
• Meals available at our Employee Restaurant
• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
• Employee Recognition Programs
• Opportunities to build a successful career with global potential