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The Concierge is generally the first point of contact for visitors, guests, vendors and clients making this role one of the most important in the office. That ever-present welcoming smile is the start of the great Workplace Experience for visitors and regulars alike. Providing onsite support. You will be reporting to the JLL Assistant Facilities manager. Your actual daily duties will be subject also to any events taking place on site, whereby you may be called upon to assist. Whilst site administration will be the responsibility of the Facilities Coordinator, it is not uncommon for the Concierge to assist during times of high volume. This might entail work with the client’s workspace software. This may also entail support with the helpdesk ticketing platform.
Job Responsibility:
Provide superior customer service through reception and visitor management
Direct all phone inquiries to the appropriate customer service representatives
Parking registration
Badge management
Mailroom management including Incoming and outgoing mails/parcels
Support for business cards and corporate cards
Assist with internal event
Dawn Raid support
Stationery stock management
Site operation support
Lost and Found management
Efficiently manage help desk tickets in a timely manner
Assist vendor staff with on-site access
Daily, weekly and monthly report for reception-related operations
Support ad-hoc requests requested by JLL facilities team and clients
Proceed with finance procedures for network & phone bill expenses and freight service
Requirements:
Basic English communication skill is required
Hospitality skills
Effective communication and time management skills
Passion for service
Prior experience in facilities, property management, hospitality or other related fields is beneficial
Understanding of mail despatch, help desk functions, reception duties, visitor management, Microsoft Office applications and customer care
Proven track record in timeliness and accuracy
Ability to follow company standards and procedures
Ability to easily interact with client staff and visitors
Ability to manage difficult situations with a positive attitude
Nice to have:
Prior experience in facilities, property management, hospitality or other related fields
Understanding of mail despatch, help desk functions, reception duties, visitor management, Microsoft Office applications and customer care