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Concierge

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The Woodhouse Day Spa - Buffalo

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Location:
United States , Wilmington

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Makes the magic happen by providing the ultimate guest experience and invoking guest delight! Happiness follows you wherever you go!

Job Responsibility:

  • Provides personal attention from the time the guest walks through the door
  • Educates the guest on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities, and helping them to have a seamless experience
  • Answers the phone with a smile each and every time
  • Is the brand ambassador, making sure the guest enters a clean, safe place with just the right lighting, music and scent to ensure that memorable experience
  • Remembers the small things that make The Woodhouse special--the guest’s favorite drink, the warm inviting neck wrap, personal details such as birthdays and anniversaries
  • Serves as back up for the leadership team, when they are busy taking care the “big stuff”, you always make sure things are running smoothly

Requirements:

  • Highly knowledgeable about the surrounding area & lives within 25 minutes or less from location
  • Excellent customer service skills with a friendly and warm demeanor
  • Strong verbal and written communication skills and ability to multitask
  • Ability and willingness to work flexible hours including weekends, holidays, and late nights
  • Ability to work on feet for 6-8 hours
  • Must be able to lift/push/reach for/carry 25+ pounds occasionally
  • High school diploma or equivalent experience
  • Experience with luxury service preferred
What we offer:
  • Competitive Pay and Incentive programs
  • Generous discounts and opportunities to enjoy services and products
  • “The Woodhouse Way” paid training program
  • Working in a brand new facility
  • Opportunities for advancement
  • Complimentary snacks
  • Paid CE and/or Licensure
  • Sign-On Bonus
  • Flexible Scheduling
  • Recognition Program
  • Team Building
  • Employee Discounts

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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