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Associa Logo Associa · Hospitality and Tourism

Concierge

United States, Dallas · Job Posted July 03, 2026
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Job Description

A Concierge is a customer service employee who works in a hotel, shopping mall, or even in some corporate office settings. They are the visible point person for the business enterprise and are there to be available to guests/customers at all times. They may be considered to be upscale, high-end information desk employees. The Concierge will need a strong familiarity with the surrounding area to provide directions. They may need to know bus, train, and subway schedules as well. The Concierge also performs other services for guests/customers, which may involve tasks such asreceiving packages at a hotel for a guest, or ensuring that a guest's dry cleaning is picked up or dropped off.

Job Responsibility

  • Welcomes guests/new customers to facility
  • Performs various administrative/managerial tasks in support of facility's mission
  • Creates a positive experience for guests by attending to needs and answering questions
  • Other duties as assigned

Requirements

  • Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
  • Professional communication skills (phone, interpersonal, written, verbal, etc.)
  • Professional customer service skills
  • Self-motivated, proactive, detail oriented and a team player
  • Time management and time critical prioritization skills
  • High school diploma High School Diploma or GED required
  • 0 - 3 years of directly related or closely related experience
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  • Preferred background in luxury hotel Front Office, Concierge, or Guest Services and experience with Opera PMS is a plus
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  • Collaborate with guests' pre-arrival and during their stay to understand preferences and provide tailored recommendations
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What we offer
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  • Affordable staff accommodation located in scenic Whistler
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