Concierge

• Deliver world‑class concierge services, ensuring every guest receives exceptional, personalised attention and support
• Provide expert recommendations on dining, activities, transportation and local attractions, tailoring suggestions to individual guest preferences
• Manage reservations, tickets, transportation arrangements and bespoke itineraries with accuracy and efficiency
• Build strong rapport with guests, anticipating needs and offering thoughtful, proactive assistance
• Maintain excellent relationships with local partners, restaurants, attractions and vendors
• Collaborate closely with Front Office, Guest Experience, Bell team and all operational departments to ensure seamless communication and guest satisfaction
• Uphold Four Seasons service standards and the Golden Rule philosophy in every interaction
• Assist with guest arrivals and departures as needed, ensuring smooth transitions throughout the stay
• Handle guest enquiries, feedback and special requests promptly, professionally and with discretion
• Lead by example, fostering a warm, sophisticated and service‑driven team environment

• Previous experience as a Concierge or Front‑of‑House professional within a luxury hotel environment
• A passion for delivering exceptional guest service and creating memorable, personalised experiences
• Strong local knowledge of Hampshire, London connections and wider UK cultural, dining and lifestyle offerings
• Outstanding communication skills, with a warm, polished and confident manner
• Excellent organisational skills, attention to detail and the ability to multitask in a fast‑paced environment
• Proficiency in problem‑solving and handling guest situations with grace and professionalism
• Ability to build strong internal and external relationships with guests, colleagues and partners
• Flexibility to work varied schedules, including weekends and holidays, based on business needs

Additional languages are an advantage

• Excellent training and career development opportunities
• Up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world with years of service
• Free meals at Henry’s while on duty, including fruits, coffee/tea available throughout the day
• Shuttle bus service from the hotel between Fleet & Church Crookham
• Holiday entitlement increases with years of service up to 33 days off
• Bupa dental plan available after 6 months of service
• Opportunities to build a successful career with global potential
• Free uniform dry cleaning
• Annual themed employee party and many social, charitable & sporting events throughout the year
• Access to Wagestream – salary advance benefit
• Employee recognition programmes