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Concierge

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
China, Shanghai

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

Concierge position at The Westin Bund Center Shanghai, responsible for responding to guest requests, providing information about property amenities, handling guest communications, and ensuring guest satisfaction while maintaining company standards and safety protocols.

Job Responsibility:

  • Respond to guest requests for special arrangements or services
  • Respond to special requests from guests with unique needs
  • Gather and provide information to guests about property and area amenities
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Contact appropriate departments to resolve guest issues
  • Review shift logs and document pertinent information
  • Monitor club lounge for seating availability, service, safety, and guest well-being
  • Report accidents, injuries, and unsafe conditions
  • Complete safety training and certifications
  • Follow company policies and procedures
  • Welcome and acknowledge all guests according to company standards
  • Assist individuals with disabilities
  • Develop and maintain positive working relationships
  • Support team to reach common goals

Requirements:

  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
  • Ability to stand, sit, or walk for extended periods
  • Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds

Nice to have:

  • Passionate about wellness
  • Active lifestyle
  • Optimistic personality
  • Adventurous spirit
What we offer:
  • Equal opportunity employer
  • Inclusive work environment
  • Celebrating diverse backgrounds
  • Commitment to non-discrimination
  • Focus on associate well-being

Additional Information:

Job Posted:
October 21, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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