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Concierge

Heirloom Hospitality

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Location:
United States, Detroit

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Category:
Gastronomy

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Come be a part of Heirloom Hospitality with our newest concept, Mad Nice Detroit! We are looking for individuals who want to be a part of our opening team and bring this incredible concept to life. At Mad Nice, new ideas meet timeless, classic technique, with an unexpected modern Italian menu, surrounded by coastal chic decor and mid-century design with smooth, sophisticated service in midtown Detroit. The Concierge is an integral part of the team at Mad Nice. They are responsible for executing set standards of service and making sure our guests have the best possible experience. The Concierge is the face of the restaurant. You will be the first smile they see upon entering and the last goodbye they hear before leaving! Noting the special occasions, allergies and plotting the floor plan are some of the most important needs of a restaurant. The beverage program at Mad Nice features classically driven cocktails inspired by the California coast, Italian Soul with a Detroit sauce. Our menu will be ever evolving with the seasons and focused on using fresh ingredients and local produce. Along with a full bar offering we will have a modern Italian menu featuring wood fired pizzas, naturally leavened breads and handmade pastas.

Job Responsibility:

  • Execute set standards of service
  • Ensure guests have the best possible experience
  • Be the first and last point of contact for guests
  • Note special occasions and allergies
  • Plot the floor plan
  • Use tact and good judgement when dealing with guest challenges
  • Respond to guest needs with patience and courtesy
  • Assist with clearing, cleaning and resetting tables
  • Maintain restrooms
  • Use proper phone and voicemail etiquette
  • Understand and respond knowledgeably to questions about the restaurant and menu
  • Understand and solve problems with a calm and collective demeanor
  • Follow all steps of service
  • Understand the importance of community outreach and contributing to the neighborhood

Requirements:

  • Willingness to Learn and Teach
  • Attention to Smallest Details
  • Energetic Team Player
  • Ability to Adhere to Recipes and Standards
  • Warmly Greet and Seat Guests
  • Answer Telephones, Take Orders, Messages, and Reservations
  • Proactively Provide Unique Guest Experience
  • Exceed Guest Expectations and Anticipate Needs
  • 1 year of experience
What we offer:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Dining Discounts
  • Top notch pay & benefits
  • Career long training and development
  • Endless opportunities for growth

Additional Information:

Job Posted:
December 09, 2025

Expiration:
December 17, 2025

Work Type:
On-site work
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