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Come be a part of Heirloom Hospitality with our newest concept, Mad Nice Detroit! We are looking for individuals who want to be a part of our opening team and bring this incredible concept to life. At Mad Nice, new ideas meet timeless, classic technique, with an unexpected modern Italian menu, surrounded by coastal chic decor and mid-century design with smooth, sophisticated service in midtown Detroit. The Concierge is an integral part of the team at Mad Nice. They are responsible for executing set standards of service and making sure our guests have the best possible experience. The Concierge is the face of the restaurant. You will be the first smile they see upon entering and the last goodbye they hear before leaving! Noting the special occasions, allergies and plotting the floor plan are some of the most important needs of a restaurant. The beverage program at Mad Nice features classically driven cocktails inspired by the California coast, Italian Soul with a Detroit sauce. Our menu will be ever evolving with the seasons and focused on using fresh ingredients and local produce. Along with a full bar offering we will have a modern Italian menu featuring wood fired pizzas, naturally leavened breads and handmade pastas.
Job Responsibility:
Execute set standards of service
Ensure guests have the best possible experience
Be the first and last point of contact for guests
Note special occasions and allergies
Plot the floor plan
Use tact and good judgement when dealing with guest challenges
Respond to guest needs with patience and courtesy
Assist with clearing, cleaning and resetting tables
Maintain restrooms
Use proper phone and voicemail etiquette
Understand and respond knowledgeably to questions about the restaurant and menu
Understand and solve problems with a calm and collective demeanor
Follow all steps of service
Understand the importance of community outreach and contributing to the neighborhood
Requirements:
Willingness to Learn and Teach
Attention to Smallest Details
Energetic Team Player
Ability to Adhere to Recipes and Standards
Warmly Greet and Seat Guests
Answer Telephones, Take Orders, Messages, and Reservations
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