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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Concierge

United Kingdom, London · Job Posted June 15, 2026
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Job Description

We are currently recruiting for an ambitious and passionate Concierge who strives to provide and inspire incredible guest service that creates truly memorable experiences for our guests.

Job Responsibility

  • To assist our guests efficiently, courteously, and professionally in all Concierges related functions
  • Each interaction is to be completed following quality assurance standards, exceeding our guests’ expectations, and promoting a professional and positive image of JW Marriott Grosvenor House London
  • Absorb information from colleagues and various external resources pertinent to the role of Concierge
  • Keep up to date with events in the surrounding area
  • To be empowered to deal with guests’ issues and problems, using the LEARN model, and seeking advice when unsure what to do
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings
  • Anticipate guests' service needs by asking questions to better understand their requirements and watching/listening to guest preferences
  • Always act on these whenever possible
  • Be a mentor to new hires, support and encourage their learning
  • Maintain all logbooks
  • Be knowledgeable about the hotels dining option and be active in supporting them
  • Always ensure the immaculate appearance of lobby and Concierge Desk
  • Respond positively and provide timely and accurate information to guests upon request, which may include: Handling of guest messages, handling of guest mail and packages, information on local activities, storage of luggage, handling of guest laundry, confirming flight tickets, arranging transportation, obtaining theatre tickets and other forms of entertainment, arranging sightseeing trips, (list not exclusive)

Requirements

  • Strong organization and multi-tasking skills
  • A keen eye for detail
  • Strong problem-solving and decision-making skills
  • Confidence interacting with guests
  • Good communication skills – both written and verbal English
  • The ability to work independently
  • Previous experience working in five-star, luxury/lifestyle hotels
  • A positive mindset
  • A genuine passion for working in hospitality
  • Previous experience working within a hotel front office environment or similar
  • Good knowledge of London area
  • Strong communication skills, (verbal, written, listening)
  • Customer service orientation and strong interpersonal skills
  • Ability to work independently or as part of a team
  • Multitasking, organisational skills and time management skills
  • Positive demeanour
  • Proactive and reliable
  • Good level of English essential

What we offer

  • Team-spirited co-workers
  • Encouraging management
  • Wellbeing programs
  • Comprehensive Training and Development program
  • Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries
  • Recognition programs
  • Meals at work
  • Uniform
  • Enrolment of Perks at Work - Access to unlimited deals of retailers and more
  • 20 days holiday increasing with service
  • Cycle to work scheme
  • Pension & Life Assurance
  • Awards and recognition celebrations and many more
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