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We are looking for an experienced and service-driven Concierge to support a hospitality-focused workplace experience in McLean, Virginia. This is a Concierge position for someone who enjoys helping employees and visitors, managing front desk interactions, and creating a welcoming environment throughout the site. The role combines customer service, workplace coordination, and day-to-day operational support while partnering with facility and service teams to keep the workplace running smoothly.
Job Responsibility:
Welcome employees and guests at the front desk, provide clear guidance, and create a strong first impression throughout the day
Support access-related requests, including coordinating badge assistance and helping visitors and staff navigate entry procedures
Serve as a central resource for building, campus, and local area information, answering questions and resolving routine service inquiries promptly
Coordinate workplace support needs such as conference room assistance, luggage storage, lost and found, parking questions, mailroom direction, and other employee service requests
Maintain an orderly, presentable lobby and reception area to reflect a high standard of hospitality and site readiness
Partner closely with facility management, transportation, and other service teams to deliver a seamless experience across the workplace
Monitor client concerns, identify service risks early, and escalate issues appropriately to prevent disruptions to daily operations
Follow up on requests through completion, communicate effectively with staff and leadership, and contribute ideas that improve service quality and responsiveness
Requirements:
Previous experience in customer service, concierge, front desk, or hospitality-focused support roles
Strong verbal and written communication skills with the ability to interact professionally with employees, guests, vendors, and management
Ability to manage multiple requests at once while staying organized, calm, and detail oriented in a fast-paced setting
Comfortable using workplace technology and standard business tools, including Google Suite or similar office applications
Demonstrated problem-solving ability with sound judgment in handling service concerns and escalating issues when needed
Effective interpersonal skills and a proactive approach to anticipating needs and delivering high-touch support
Flexibility to work varying schedules based on campus operating hours
Ability to collaborate across operations, facilities, transportation, and related service functions to support an exceptional workplace experience